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Pearson End Point Assessor - Express Delivery Operative Level 2 -Apprenticeship in London, United Kingdom

End Point Assessor - Express Delivery Operative Level 2 -Apprenticeship

Reference: EDOL2

Job description: Express Delivery Operative L2 About Pearson

Pearson is the world's leading learning company, with 35,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the apprentice at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at

Overview of the independent end-point assessor role

Government has introduced a requirement that all apprenticeships contain an end-point assessment (EPA) which is a holistic assessment of the Knowledge, Skills, and Behaviour (KSBs) that have been learnt throughout the apprenticeship. This is to make sure that apprentices meet the rigorous standard set by employers and are fully competent in the relevant occupation. Pearson must provide employers with the confidence that completing an apprenticeship means an individual is fully job-ready and that all apprentices, following the same standard, are assessed consistently, regardless of where they are undertaking their apprenticeship or who they are doing it with.

An independent EPA means that those deciding on the competency of the apprentice have nothing to gain from the outcome of the assessment. To maintain independence within the scope of this EPA, an independent end-point assessor (IEA) can only undertake end-point assessments of apprentices, with whom they have no conflict of interest. This means they must be independent of the registered apprenticeship training provider at which the apprentice completed their on-programme element and must not have been involved in the on-programme training, assessment, or line management of such apprentices.

The end-point assessments will be conducted onsite, or remotely, on dates agreed with employers and/or providers if appropriate. Independent end-point assessors will record and submit the EPA outcomes, with clear justifications for the grading decisions. EPA activities will be quality assured by Pearson quality assurance representatives.

IEAs (Independent End Point Assessor) for these EPAs (End Point Assessments) will be qualified IQAs that meet the occupational profile of the apprentices they are assessing and will be trained, standardised, and approved to operate as IEAs. The IEAs will undertake EPAs in line with the associated apprenticeship assessment plan, and the materials provided by Pearson. Please see the below Key Accountabilities and Person Specification sections for further details.

Key Accountabilities:

The independent end-point assessor will:

●Take part in regular training and standardisation activities, associated with the role of independent end-point assessor for this EPA

●Maintain and provide evidence of ongoing, relevant Continuous Professional Development (CPD)

●Assess the performance of candidates in accordance with published assessment and grading criteria and procedures, ensuring overall standards are maintained

●Follow the protocols set out in Pearson’s specifications, assessment materials and quality assurance protocols, relating to the EPAs

●Maintain service-level agreements with regards to responding to EPA planning, operational activities, reports, and submissions of assessment outcomes

●Report all risks and issues encountered during the end-point assessment to Pearson, including any suspected malpractice/maladministration

●Ensure all EPA reports and assessment evidence are high quality and recorded accurately

●Support Pearson, if necessary, with any appeals from apprentices, regarding assessment decisions

●Allow additional time for travel, when making EPA arrangements

●Raise any conflicts of interest, including in relation to the independence of assessment

●Ensure that any personal actions are completed, as required by Pearson

●Contribute to the continuous improvement of Pearson’s end-point assessment activities

●Contribute to the external quality assurance activities undertaken by the Institute for Apprenticeships (IfA).

Person Specification

Have experience of a Range of express delivery services offered to domestic and business customers; concept of ‘the last mile,’ deliveries of all types of goods, care of perishable items, collections and returns across multiple brands, services, concept of reverse logistics.

Knowledge of how personal health and lifestyle impacts on ability to work safely and efficiently. The elements of an appropriate, balanced diet and the range of exercises and fitness regimes or techniques that will ensure and maintain fitness for work

Legal and safe procedures, including the manufacturers’ instructions for installing electrical and other goods when these are part of delivery service

Occupational Profiles:

  • have the competence to assess the apprentice at this level and hold any required qualifications and experience in line with the requirements of the independent assessor as detailed in the IQA section of this EPA plan

  • understand the occupational standard and the requirements of this EPA

  • have, maintain and be able to evidence up-to-date knowledge and expertise of the subject matter

  • deliver the end-point assessment in-line with the EPA plan

  • have no direct connection or conflict of interest with the apprentice, their employer or training provider; in all instances, including when the EPAO (End Point Assessment Organisation) is the training provider

Background and Experienc e (desirable):

  • Minimum of 2 years occupational experience in the field.

  • Experience of Marking or grading Judgements

  • Have work in a variety of Express Delivery services for 2years or more

  • Have a CPD record

  • Hold Assessor Qualification.

Skills & Knowledge (Essential)

●Excellent written, verbal, and interpersonal skills, including the ability to effectively respond to conflicts

●Knowledge of relevant legislation, codes of practice

●Sufficient and relevant technical knowledge of the telecoms industry:

●In-depth knowledge of the associated apprenticeship standard, assessment plan, specification, assessment instruments and recording tools

●Ability to assess, free from bias

●Ability to assess and report risks

●Ability to meet deadlines

Other requirements

Any applicant undertaking this role will be expected to:

●Have personal IT equipment capable of running Pearson required software

●Have a suitable broadband connection, Microphone, Headphones, and a webcam

●Have a personal and secure email account

●Have a postal address in the United Kingdom or Republic of Ireland, Guernsey, Jersey Isle of Man

●Have the right to work in the UK

●Allow additional time for travel, when making EPA arrangements

Profiles drawn and adapted from Apprenticeship Standards for Express Delivery Operative which were approved 24 th June 2021, references: ST0103. Usage under the terms of the Open Government Licence. Visit