Pearson Director Product Analytics in London, United Kingdom
About English Language Learning
In the English Language Learning (ELL) business unit, we aspire to become the world's leading destination to learn and improve English language skills. Our main focus is on committed learners from around the world, who are motivated by outcomes because they want to reach their full potential through learning English.
About the role
We are seeking a seasoned and passionate leader of Product Analytics to establish a program utilising currently available data, and to seek out data, to inform product development and enhancement for the English Language Learning (ELL) Product Team. Reporting to the SVP Product, this role is accountable for ensuring all product data is captured, managed and used effectively to inform ELL roadmaps, including , analysing user engagement measuring key behaviours, and creating segments and cohorts to inform optimal product development in order to drive growth, retention and increase lifetime value. The candidate should have experience of successfully developing and implementing a process to gather and analyse data, to impact development of products in a complex matrix across customer segments. The Director of Product Analytics will lead a team in investigating and examining data points across digital products and customer segments, collaborating with and leading cross departmental teams to support transformational change. Seeking data, developing a documentation and data enablement processes and predicting impactful trends will be key to the success of this role.
You will have accountability for the delivery of market and customer trends informing product development across all of ELL. Highly effective cross-team collaboration along with the ability to build trust and lead through change are critical requirements for this role.
This is a hybrid role so whether based in the UK, Spain or Poland, there is an expectation for you to go into the office (London / Madrid / Poznan) twice per week.
High Level Responsibilities
Create and implement a Product Analytics plan for ELL Product
Working collaboratively across ELL product teams, find potential opportunities for business growth and product improvement through descriptive, diagnostic, and predictive and prescriptive data analysis
Working collaboratively with technology teams to identify and prioritise data sourcing and warehousing solutions
Develop a system, including a dashboard and communication plan, for monitoring the commercial, operational, and impact on learning performance of all ELL products
Use product analysis to help drive continuous improvement to optimise customer experience, learning outcomes and impact, and commercial outcomes, reporting will include the creation of propensity models to predict the behavior of customers
Providing thought leadership in using data to solve business problems and arriving at innovative advanced analytics and statistical solutions
Collaborate with senior leadership to identify and prioritise impactful business initiatives, based on insights discovered through analysis & data science, identifying KPIs to drive decision-making
Contribute to building and expanding a culture of data excellence and data-driven decision making across the product teams, by helping educate, inform, and guide stakeholders to be more autonomous in leveraging data to make informed decisions to create, enhance, or improve customer experiences
Manage analytics lifecycle for products from concept to delivery
Produce key metrics on an ongoing basis to communicate out to product teams
Develop quantitative analysis, reports, models, and A/B tests to support monetisation decisions
Collaborate with cross functional groups including Product, Sales, Technology and Marketing to identify key product opportunities
Participate in cross functional annual product planning processes to assist in defining strategic priorities including building the product roadmaps, identifying gaps in the market, and sharing out product performance metrics
Support the identification of opportunities for market expansion, growth and disruption by providing insights and data to the Leaders of Commercial Product Management
Provide inspirational, value driven leadership to your team such that they develop and are confident and capable in execution
Promote a culture of partnership, teamwork, innovation and diversity, equity, and inclusion
Promote a highly collaborative, customer-centric, data-driven culture that challenges norms with a bias to action; support diversity of thoughts, experiences, and approaches to solve issues
Role model executive leadership characteristics as part of the ELL Product senior leadership team
Lead and contribute to the ELL organisational and transformational change and ensure we have an agile and resilient, product management-led function.
Key Collaboration / Interfaces:
Commercial product management teams and mission teams
Operations and customer service teams
New Capabilities Leader
Overarching EL data analytics dashboard to inform product development, which includes customer behavioral data
Informed input in to customer-centered, future focused product pipeline delivering license to win
Optimised and increasingly efficient product development investment
Emerging and Developed Talent Pipeline
Qualifications & Skills
Degree (or equivalent) in a quantitative field such as Statistics, Mathematics, Computer Science, Economics or equivalent experience preferred
Strong analytical experience in applying statistical solutions to business problems
Experience of large scale data migrations and transformation projects from an analytics perspective
Hands on experience with one or more data analytics and visualisation tools such as SQL, Google BigQuery and Tableau
Demonstrated experience in planning, organising and managing multiple analytic projects with diverse cross-functional stakeholders
Interpersonal skills to work collaboratively with various stakeholders who may have competing interests
First class leadership skills; able to inspire and motivate teams around a continuously evolving agenda designed to delight our customers
Ability to balance strategic thinking/long term opportunities with operational focus
Strong customer empathy and ability to translate customer insights into winning product management strategies
Relationship management skills and the ability to use them to drive value both within Pearson and externally
Persuasive negotiator and influencer
Robust decision making - based on evidence and data
Strong commercial understanding: financially fluent and with a facility for data and its interpretation to commercial advantage
Passion for education and learning
Possesses a global outlook and approach
Operates as a self-aware, effective team player
Experience of working and thriving in a global matrix organisation
The ability to conduct market research
Excellent writing skills to prepare detailed reports
Ability to synthesize complex data into actionable goals
Critical thinking skills to recommend original and productive ideas
Ability to work effectively with agility and resilience in a fast-paced environment
Digital Transformer: Continuously improving and learning, able to identify and create real-time, iterative solutions to external or internal obstacles.
Understand the Business: Has/develops a knowledge of Pearson’s business and product strategies. Brings digital mindset and product management experience to bear in solving challenges and capturing opportunities.
Drive focus on learner outcomes: Understands and supports the delivery of learner outcomes and experience-led product development; leads teams able to embed efficacy and learning research capabilities when building solutions and approaches to implementation
Collaboration: Acts as a member of cross-functional leadership teams with minimal guidance. Partners closely with internal stakeholders.
Innovator: Investigates and validates trends in customer data to inform product leaders and their roadmaps to increase user engagement and decrease user attrition rates.
About your application
Please submit your CV and cover letter (optional) in English.
We look forward to learning more about you!
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Job: PRODUCT MANAGEMENT
Organization: English Language Learning
Req ID: 9000