Pearson Admissions Officer in London, United Kingdom
Pearson College London (pearsoncollegelondon.ac.uk)was established in 2012. We have a clear mission – to become the UK’s leading provider of industry-focused education, enabling our students to develop the knowledge, intellectual capacity and professional experience they need for their long-term careers. Through Pearson Business School and Escape Studios we offer undergraduate and postgraduate degrees, training and short courses which are designed, developed and delivered with industry.
Working with the Admissions Manager and Student Recruitment team; this role provides support for all aspects of the undergraduate and postgraduate admissions process, to ensure the delivery of professional administrative services for the admissions function within Pearson College London. The role is focused on providing a high quality, professional service to all stakeholders, including enquirers, applicants, students and staff and is informed by best practice in the sector.
MAIN RESPONSIBILITIES/DUTIES OF THE JOB:
To respond to enquiries from applicants and/or their advisors whether in person, by email, over the telephone or in writing, particularly as relates to entry requirements and the progress of individual applications, giving due consideration to data protection.
To input, update and maintain application information on the College’s student record system (SITS).
To maintain knowledge and understanding of all higher education regulatory bodies, such as UCAS and their associated policies and systems, in order to proactively manage the impact of any changes to the College.
To assist in the provision of student data for returns to statutory bodies, validating partners and others, as required.
To proactively raise any issues (such as relating to workload or procedures) to the attention of the Admissions Manager, offering potential solutions where possible.
To contribute to the organisation and management of Applicant workshops.
To ensure that student data is returned to the SLC accurately and in a timely fashion in accordance with their requirements.
To review and record student finance transactions; creating debtor reports for the Head of Student Services.
To take an active role in enrolment.
To attend Open Days.
To contribute to the planning and development of the admissions process throughout the admissions cycle; offering potential solutions for improvement to effectiveness and efficiency where possible.
To provide guidance and information to prospective and current students regarding finance-related issues.
To represent the College both internally and externally in a professional manner to include building relationships and networking.
To deputise for the Admissions Manager where appropriate.
Other duties as directed by the Admissions Manager and Head of Student Services.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Knowledge and Qualifications Required
Educated to A level or equivalent
A proven track record in delivering to targets and deadlines
A working knowledge of Higher Education and the current issues and challenges within the sector
IT experience in a Windows environment, including use of databases
Understanding of the UCAS application process and higher education admissions
Previous experience of admissions within SITS
Understanding of student finance and the Student Loans Company
Skills and Competencies
Effective communication skills both written and verbal.
Ability to interface with diverse groups of individuals, with confidence and clarity, providing excellent customer service
Ability to summarise and take succinct, clear notes of meetings and discussions
Ability to maintain confidentiality about sensitive issues
Works to meet quality standards with a habit of checking own work for accuracy and presentation standards
Ability to organise own tasks and activities in a systematic way, juggling work priorities to meet deadlines
Able to use own initiative when required and to escalate where appropriate
Commitment to continuous improvement of the customer’s experience
Flexibility to occasionally work outside standard working hours, at peak times
- Experience of credit control
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Customer Service
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 11, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1909153
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.