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Pearson Assessment Leader in Liverpool, United Kingdom

PURPOSE

Do you want to make an impact to the lives of thousands of learners?

As an Assessment Leader you will own the end-to-end delivery of assessments for your portfolio of qualifications. Reporting to the Head of Subject and working as part of a wider team that includes product management, marketing and sales, you will play a key role in delivering a professional and customer focused service.

KEY ACCOUNTABLITIES

You will be at the helm of a subject area to certify that question papers are engaging, inclusive and relevant; ensuring marking happens accurately and on time; and setting grade boundaries. Depending on where you are in the annual assessment cycle, every day will be different. However, you will also be working on long term projects centered on improving your portfolio and ensuring you meet your customer’s needs.

Other typical activities will include:

  • Ensuring the quality of all assessment materials by fully engaging with the continuous cycle of improvement.

  • Analysing and interpreting assessment data to ensure comparability and consistency in our question papers.

  • Overseeing question paper/assessment material production and sign-off to a deadline for a qualification or set of qualifications.

  • Focus on providing the best in-class customer experience, support, engagement, insight and retention of customers.

  • Providing (as appropriate) customer-friendly support to help customers understand the assessment processes.

  • Supporting on an array of assessment initiatives across the department such as digital assessments, the mock service etc.

  • Quality monitoring examiners and their marking of examinations.

  • Ensuring timely escalations to the Head of Subject on adherence to schedules or on regulatory matters.

  • Adhering to regulatory and internal procedures and obligations at all stages and that all documentation is to the highest standard, meets the assessment criteria for given assessments and ensures our assessments meet the needs of learners.

  • Identifying efficiencies and quality enhancements in processes.

  • Working collaboratively within own subject team as well as across the wider Assessment team or a range of assessment initiatives.

  • Motivating, leading and managing a team of senior examiners.

  • Manage your own training and seek advice and support from their Head of Subject.

WHAT WE ARE LOOKING FOR:

Assessment Leaders may have a range of experience in assessment roles such as a teacher in a School or College, or some other role within the education sector.

Ideally you will have had previous experience in a customer facing role and will have a subject specialism and/or experience of assessment materials and processes within a regulated framework. However, a background in education is not essential. Anyone with a keen interest in the sector with the appropriate skills, experience and willingness to learn will be considered.

As a highly motivated individual you’ll have the aptitude to prioritise and manage your own workload effectively ensuring crucial tasks are managed effectively within tight, immovable deadlines. Experience of project management and/or delivery would be an advantage. Where conflicts arise, you will have the ability to problem solve successfully reacting positively to change and will be an effective communicator, with the skill to influence others whilst working collaboratively with key stakeholders.

Other challenges include:

  • Maintaining attention to detail even with repetitive tasks.

  • Adapting to the challenges of each qualification.

  • Adapting to different IT systems.

  • Supporting Assessment Associates in their use of new technologies.

  • Influencing and working closely with Assessment Associates and internal stakeholders.

  • Simultaneously managing tasks for multiple examination series.

Contract: Permanent. Full Time, 37.5 hours per week

Role location: This is a hybrid role and will allow home working as well as from our office in Manchester at least 2 days per week. Occasional travel to our London office may be required.

We will also consider applications from candidates who are looking to relocate to the North West in the near future and can commute to the Manchester office. If you are in the process of moving, please clearly outline this in your covering letter.

Please note, we will only consider applications from candidates who submit a current CV and covering letter.

Your Reward & Benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There are a range of options, too many to list here, but when you join our Pearson family you can look forward to:

  • A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.

  • Generous pension scheme where we match and double what you contribute.

  • Maternity, paternity, and family care leave as well as flexible work policies.

  • Stock/share purchase options.

  • Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life.

  • Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: LEARNING DELIVERY

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 8862

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