Pearson Initial Assessment Administrator in Leconfield, United Kingdom
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Pearson TQ is a provider of outsourced training services to the UK Ministry of Defence, other public sector organisations and private companies both in the UK and overseas. This role will support the Initial Assessment Team as part of the RLC Apprenticeship contract with the MoD.
This role is responsible for the delivery of Apprenticeship inductions to learners, explaining the benefits of qualifications provided by the company, and the enrolment onto the programme most suitable to their requirements. This role will involve the completion of Army Apprenticeship funding paperwork and 10-week apprentice progress reviews.
To have a thorough knowledge of the Apprenticeship programmes delivered and be able to explain to learners in groups or one to one the benefits of Apprenticeships, functional skills and any other relevant qualifications.
Carry out the induction, initial assessment and enrolment at DST for learners embarking onto Apprenticeships.
Create and maintain learners Individual Learning Plan (ILP) and forward to relevant Apprenticeship Coach on receipt of posting notification.
Conduct reviews for all learners in accordance with ESFA rules and company SOPs, including briefing learners on the programme currently enrolled on; covering Safeguarding, Equal Ops, Health & Safety, Appeals Process, targets and produce individual feedback for each learner.
Ensure that all registration forms are completed correctly in accordance with the ESFA rules and company requirements.
Deal with absence and withdrawals.
Deal with enquiries from the customer, learners and staff in a professional and efficient manner.
Ensure paperwork is processed in an accurate and timely manner and ensure the Maytas MIS system is updated as required.
Process certificates from Awarding Organisations by updating the Maytas MIS system.
Claim framework certificates accurately and timely on the online ACE system, ensuring that all achievement paperwork necessary to claim the Apprenticeship is present.
Answer the telephone and deal with all general queries from the customer, staff, learners and Awarding Organisations.
Ensure accurate records are maintained, all learner documentation is filed, learner files are of a high auditable standard and learner files are archived when required.
Liaise with relevant stakeholders and individuals and establish and maintain excellent working relationships within the customer and staff communities.
Provide administration cover during leave or sick periods for other local departments when required.
Excellent organisational, administration, communication and relationship management skills
Ability to deliver presentations in front of large groups
Excellent IT skills, specifically Excel, PowerPoint and Word
Ability to work under pressure, manage tight deadlines and conflicting priorities
Ability to be flexible over hours of attendance, including evenings
Ability to promote learning and opportunity for all
Full, current driving licence
Car owner, with a willingness to use on Pearson TQ business as required
Business Administration and/or Customer Service Level 2 qualification or above
Functional Skills English, Mathematics and ICT Level 1 qualification or equivalent
Knowledge of Apprenticeships and Apprenticeship delivery
Experience of Maytas data processing
Experience of working with the military
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
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Job: CUSTOMER SERVICE
Req ID: 2112256