Pearson Program Manager in Lansing, Michigan
The Program Manager leads the successful delivery and fulfillment of assigned program(s) and/or custom products to Pearson customers adhering to the principles of the Project Management Institute’s (PMI) Project Management Body of Knowledge (PMBOK). Typically, a Program Manager will have the responsibilities of a single assessment program, a portion of a very large complex program, or two or more small programs. This includes the coordinated management of multiple related projects, and in many cases, ongoing operations which are directed toward a common objective. They are also responsible for managing program staff activities, who support the delivery of the program. The Program Manager is accountable for meeting the cost, quality, and schedule expectations of the program and achieving outstanding customer satisfaction. This position reports to a Portfolio Director.
Duties and Responsibilities:
Responsible for understanding clients' needs and wants, and developing and maintaining a positive relationship with the client.
Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.
Serve as the primary point of contact for all program delivery contract communications and escalations with the customer.
Accountable and responsible for understanding the scope and deliverables of the program, ensuring understanding of the contract, and garnering support from the functional areas.
Responsible for management of monthly forecasting process and quarterly contract value updates.
Manage subcontractors and negotiate lower pricing.
Manage programs to planned financial goals ensuring revenue, costs, and margin align with original plan, updated plan, and monthly forecasts.
Responsible for all program invoicing.
Responsible for making sure all project management documentation and requirements for their program (i.e., Schedule, Program Management Plan, Risk/Issue/Incident Management, Quality plan) are complete on time.
Serve as the primary escalation point for all delivery-related escalations from customer and internal teams. Manage delivery risks and issues to mitigation and resolution.
Manage direct reports (project managers/project coordinators) who support program delivery.
Retain and grow talent.
Manage the performance of each team member and provide training to further develop staff.
Support the VP & Portfolio Director in the growth of contracts through scope modifications, renewals, and extensions.
Work with internal teams to gather costs to support scope changes and extensions.
Provide costs for program management to support scope changes and extensions.
Assist the VP & Portfolio Director in RFP responses for new and existing accounts as assigned.
The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $90-100k. This position is eligible to participate in a sales incentive plan. Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
Bachelor’s Degree required or commensurate experience. Master’s Degree preferred.
PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles
People management experience in the areas of leadership, mentoring, professional development, performance management, and team/relationship building with employees at all levels highly desired
Significant experience with customer service, program/project management, and business development preferred
Previous experience managing finances highly desired
Demonstrate ability to manage multiple, conflicting priorities
Effective verbal/written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations
Advanced knowledge of Microsoft Office applications, including Word, Outlook, Excel, Visio, PowerPoint, as well as awareness of KeyedIn scheduling tool
Some travel required
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: PROJECT/PROGRAMME MANAGEMENT
Organization: Assessment & Qualifications
Req ID: 2345