Pearson Learning Coach in Istanbul, Turkey
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Successfully transition students from registration (paid application) to enrollment (logged in and participating)
Advise prospective students using a consultative process.
Conduct orientation and welcome seminars for all new students and ensure a smooth handoff from the Enrollment and Program Advisors
Execute the Pearson student success plan which includes both proactive student check-ins and prescribed interventions for those who have been flagged as at-risk
Take primary responsibility for retaining students through to completion via monitoring, delivery of support services and creative interventions for those who struggle to engage
Facilitate orientation and a variety of meeting types throughout the program to include both live and asynchronous virtual sessions and/or in-person sessions at a Pearson learning center
Train subject matter experts on protocols for leading successful virtual meetings
Support and organize in class course activities coordinating with learners and instructors.
Coordinate onsite meetings as defined in course syllabi
Respond to student inquiries within decided SLA's
Collaborate with the local and central teams to escalate student issues to the appropriate internal resource as needed)
Manage all student communication and course completion data via the Salesforce CRM
Coordinate deployment and data transfer of all program surveys to the appropriate analyst for processing
Recommend improvements to the student experience and the Pearson student success plan
Support team with all pre and post course delivery operations such as agreements and invoices
Actively participate in weekly meeting rhythms being prepared to discuss performance data, student concerns, program improvement ideas and action planning.
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs
Primary Location: TR-Istanbul
Job: Learning Delivery
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 23, 2020
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 2007088
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.