Pearson Project Coordinator, temporary in Iowa City, Iowa

Project Coordinator, temporary

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Overall Functions and Responsibilities

  • Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat.

  • Responsible for diagnosis and resolution of issues in a courteous, efficient, and customer-focused manner via phone, email, or chat using documented solutions.

  • Serve as an escalation point as needed to the appropriate department for resolution.

  • Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention.

  • Provide complete documentation of issues handled.

  • Responsible for staying current on issues that impact our customers and systems by continually referring to, and utilizing, support resources.

  • Ability to understand cross-functional structure and identify upstream matters that could potentially have downstream effects in relevant areas

  • Perform other related duties as assigned.

  • NOTE: Hours may vary or change, depending upon needs of business.

Qualifications

Education, Skills and Knowledge

  • High School Diploma or equivalent required

  • Must possess excellent customer service skills

  • Call center experience is preferred

  • A friendly and helpful attitude and the ability to manage simultaneous tasks

  • Solid organizational skills including attention to detail and multitasking skills

  • Ability to work with cross-functional teams in a fast-paced environment

  • Ability to create and maintain project documentation and reports

  • Must have excellent oral and written communication skills

  • Excellent attendance is required

  • Experience working with a PC and a Windows environment is required

  • Strong working knowledge of Microsoft Office-specifically Word and Excel

  • Must be comfortable working in collaboration with remote/virtual team members

  • Please note that this is a temporary on-site position located at our Iowa City campus.

  • This temporary position is non-benefit eligible.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-IA-Iowa City

Other Locations US-TX-San Antonio

Work Locations: US-IA-Iowa City-2510 North Dodge 2510 North Dodge Street Iowa City 52245

Job: Project/Programme Management

Organization: Assessments School

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Oct 4, 2018

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1813583

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.