Pearson Senior Producer in Hoboken, New Jersey
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
The Senior Producer works within the Content Product & Digital Studio team and will manage the successful development and delivery of courseware products for the Information Technology (IT) discipline area as Pearson transitions from a publishing organization to a digital courseware solutions provider. This position is responsible for managing the entire product development, production and delivery process from end-to-end, including:
defining scope and requirements;
working with vendors and/or subject matter experts to create content according to content plans
reviewing technical issues and providing technical support as they are escalated, crafting responses, and tracking issues to be resolved in the product;
setting and managing customer expectations; and
ensuring that the product meets stakeholder needs.
The Senior Producer is responsible for completing projects according to defined guidelines, budgets, schedules, and quality standards. The Senior Producer is expected to make recommendations and suggest improvements to process in each of these areas. The Senior Producer is accountable for final integration quality assurance and works closely with Courseware Quality Assurance to track, resolve, and escalate issues.
The Senior Producer takes a lead in communicating the end-to-end workflow related to courseware production across cross-functional teams. In this role, the Senior Producer will have the opportunity to facilitate and direct activities to deliver projects according to established financial, schedule, and quality objectives while establishing and maintaining best practices and ensuring quality in the whole process.
The successful candidate will possess solid project management skills and an understanding of course production, development, and site architecture. He/she will be responsible for establishing/implementing processes to organize and coordinate the efficient completion of projects and tasks.
Planning: Collaborates with program team with particular attention to product delivery, strategy, resource, budget, and schedule needs. Works with team to ensure established use of project management tools such as Smartsheets, RACIs, and workflows, maintaining best practices and ensuring that specifications meet discipline-wide standards.
Content Planning: Communicates requirements for each program component to cross-functional team and ensures final content achieves approved content plan.
Schedule: Establishes detailed schedules for MyLab components; monitors and controls schedule dependencies for applicable components. Manages overall product schedule (content, course, and software). Works with the product team to determine a timeline for release of MyLab courses.
Resources: Identifies, contracts, and manages external resources for quality compliance, schedule, and budget. Provides feedback on performance.
Budget: Communicates budget requirements to all parties, maintains overview of budget as products progress through production.
Integration: Ensures successful integration of content into Pearson platforms. Works closely with Learning Tools product managers to enrich courses.
Risk Identification and Mitigation: Identifies risks to course production and escalates so proper mitigation can happen in a timely manner.
Problem solving: Collaborates with decision makers and stakeholders to actively resolve conflicts between plan and execution of various aspects of program plan. Establishes standards and procedures for project reporting and documentation; issues status reports as needed; alerts stakeholders to potential issues on schedule, quality, budget, etc. Serves as a technical support resource, reviewing issues as they are escalated, crafting responses, and tracking issues to be resolved in the product. Communicates, investigates, and resolves reported content issues.
Quality: Communicates quality control plan to program team and monitors implementation of plan. Drafts use cases and test plans for QA testing. Directs issue resolution through JIRA as appropriate. Serves as one of several escalation points for customer service and tech support issues related to courseware builds and relevant content. Manages change requests as needed.
Communication: Plans, organizes, participates, and leads periodic meetings to evaluate status, pro-actively problem-solve, and proactively mitigate risks. Educates product team on new lab functionality, alternate approaches, and improvements.
Functions as a primary stakeholder for assigned projects within Pearson and external to the organization (vendors and customers)
Assignments medium to high complexity in nature
Minimal direct supervision of day-to-day work
Reports to Director
Bachelor's degree or equivalent experience
Minimum 4-6 years job experience, preferably in higher education academic publishing project management role.
Proven track record of communicating and influencing management and stakeholders
Experience managing content and content workflows within technical environments - planning and delivering technical products and experience
Strong project management skills; able to identify issues early enough to mitigate a successful solution.
Proficiency with PC & Mac, including Microsoft Office (Word, Excel, PPT), Google Docs, Smartsheet, or other project management tools as well as ability to master new software quickly
Basic HTML coding skills required
Working knowledge of proprietary Pearson systems and supported systems preferred.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Organization: Global Product
Req ID: 2111764