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Pearson Process Consultant in Hoboken, New Jersey

Process Consultant - ( 2101047 )



We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Over the last 5 years Pearson has invested in a significant transformation of our systems and operating models. We’ve implemented single core platforms (ERP, CRM etc.) across our largest markets (North America & the UK) while also moving to a Global Business Services model across our Enabling Functions (Operations, Finance, HR, IT etc.)

In mid-2019 we setup Global Process Owners to ensure that the standard processes being deployed are owned and governed by process owners who are fully empowered to improve and evolve the process they are responsible for. Our initial focus was to fully support the embedding of all the systems and operational changes we had recently implemented.

We are now looking to embark on the next stage of our transformation focusing on process harmonisation and optimisation to deliver significant improvements in the productivity, efficiency, and effectiveness of our processes by leveraging leading-edge process design and technology.

Role Overview & Purpose

As a Process Consultant, you will form strategic partnerships with Process Owners and key business stakeholders to drive improvement, simplification and innovation across our end-to-end process landscape that will enable the realisation of additional value from the investments we have made in our people, processes and technology. Key responsibilities include:

  • Driving the implementation and adoption of the group’s process architecture (e.g. Process/Capability Framework, Nomenclature, Conventions, Hierarchy etc.)

  • Providing training and coaching on the application of our process standards

  • Supporting process diagnostic/design efforts and providing thought leadership and technical expertise (e.g. to develop new process designs that improve efficiency, standardisation, quality)

  • Supporting Global Process Owners in aligning projects with business objectives and strategy

  • Evaluating, scoping and leading process improvement initiatives

  • Supporting the assessment, selection and application of new technologies, and innovative methods, models and tools

  • Providing Process Analysts with guidance, support and technical expertise

  • Identifying process performance measures and metrics and working with Global Process Owners to implement them

  • Performing process benchmarking exercises, utilising internal and external reference sources where appropriate

  • Applying appropriate analytical techniques (e.g. ANOVA, Run/Control Charts, Central Limit Theorem) to diagnose process performance issues

The process consultant work is focused on the future operations of our business processes, creating business value through process optimisation or future strategy across our key business units and capability areas.

Over the next few years we have a leading role to play in the transformation efforts of both our current processes but also in terms of helping our business to adapt and grow in a fast-paced changing environment.

You will be expected to partner with process owners, business and operations teams as well as technology solutions leads to deliver improved organisational performance through deployment of leading edge operational and digital practices whilst delivering major cost efficiencies and growth in the process. Our process consultant will form part of our global process team acting as a subject matter expert in process analysis, management and design. We are looking for people that are motivated and want to be part of this change. To join our team you will be curious and interested in developing the future, and will want to take pivotal roles in the change programmes. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


  • Business process management qualification e.g. Green belt or higher Lean Six Sigma

  • Experience using generic/industry models and architectures e.g. ACCORD, APQC, IAA, IFW, SCOR)

  • Strong process, value stream and customer journey mapping skills with good knowledge of BPMN 2.0 standards

  • Experience in using process modelling/mapping applications e.g. Blueworks, Aris, Adonis, Visio significant experience in an Process leadership, or transformation role either with a respected consulting practice, or as part of a process transformation team in a multinational business

  • Advanced analytical abilities including the calculation of standard deviation, upper and lower control limits and use of run and control charts to analyse and monitor process performance

  • Comprehensive understanding of principles and application of Lean methodology including 7 wastes, Takt Time, Levelled Scheduling, Poke Yoke, Kanban Systems, 5S

  • Project management qualification desirable, but not essential e.g. PMP, Prince2

  • Proven track record of leading process optimisation initiatives which have delivered significant benefits.

  • Proven track record of strong time management skills and the ability to manage multiple deliverables at one time

  • Experience throughout the design and deployment journey including operating model and lean process design, project definition and delivery and change management.

  • Knowledge of Oracle ERP and Business Intelligence applications preferred, but not essential as long as there is demonstrated experience in large scale ERP and BI applications.

Required Skills & Capabilities:

  • Communication: strong verbal and written skills with experience of running workshops with a range of stakeholders.

  • Emotional Intelligence: self-awareness, self-regulation, motivation, empathy, social skills

  • Process Management and Process Excellence Expertise: Is a champion, proponent and knowledge house for business process management, understands process data, diagnostics, methods, tools, definition and charting. Has tangible experience in process levers, lean drivers, improvement models and alternative delivery practices including agile process design, process innovation methods, Lean tools, 5S, Value Stream Mapping, Kaizen (PDCA Cycle), Six Sigma Tools, DMAIC, DMADV, SIPOC Analysis, Process Maps / Process Flowcharts and able to show application in real life examples.

  • Curiosity: shows corporate, sector, capability and input driver curiosity to use data science to shape opinion and influence action.

  • Project Management & Delivery: Working with both Agile and Waterfall delivery approaches to provide sustained results leading team. Skilled in PPM or equivalent methods, able to create work breakdown structure, plans, governance, tracking and delivery outcomes.

  • Problem Solver: able to think around a problem even if you haven’t encountered it before and come up with clear and logical solutions (e.g. Cause & Effect, 5 Why’s Affinity etc.)

  • Data Science and Insight: turns data into a strategic insights that become a key planning tool by enabling the delivery of accurate, real-time, comparable, and consistent business information that is agile, relevant, predictive and prescriptive in nature.

  • Flexibility and Agility: Adapts and works effectively with a variety of situations, individuals or groups. Can understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change and to change or easily accept changes in one’s own organisation or job requirements. Able to operate in global capacity across time zones, markets, languages and cultures to achieve results.

  • Team player: able to play an active part in a management team that creates and implements a shared vision for the future and works together collaboratively and effectively.

  • Relationship builder: Ability to develop effective relationships across the business at a senior level and lead and enable initiatives to improve performance

  • Organised: Highly organised and pays strong attention to detail

Primary Location : GB-GB-London

Other Locations : GB-GB-Harlow, GB-GB-Manchester, US-MN-Bloomington, US-NJ-Hoboken, GB-GB-Belfast

Work Locations :

GB-London-80 Strand

80 Strand

LondonWC2R 0RL

Job : Finance

Organization : Finance

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : Feb 23, 2021

Job Unposting : Mar 2, 2021

Schedule: : Full-time Regular

Req ID: 2101047