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Pearson Internal Communications Analyst in Hoboken, New Jersey

Internal Communications Analyst - ( 2109049 )

Description

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Product Data Team

The Product Data team in Pearson’s Global Product organization is a global, central resource managing hundreds of product data attributes for millions of products world-wide, to ensure they are valid, accurate, complete, and compliant. As part of the Product Data team, you’ll be playing a critical part in enabling products to be created, discovered, sold, and delivered.

Our team is responsible for customer satisfaction related to product data, acting as a single point of contact for incoming requests and reports of issues. We support user communities and business units with the processes of product creation and maintenance, creation of digital subscriptions, and resolution of issues related to product data or digital subscription. In addition, working closely with the Product Data Platform (PDP) team and the Product Data Management (PDM) team, PDS provides technology and workflow requirements to remediate issues and drive optimization and innovation. To thrive and succeed in this environment, our team members are flexible, innovative, bold, brilliant, highly collaborative, and great communicators.

Communication and Training Specialist Description

The successful candidate will have excellent verbal and written skills. They will have a flair for design and can take complex information and distill it into easily understandable diagrams. Candidate must be able to create and deliver system and process workflow training to a wide range of business users.

Product Data Services provide opportunities to work with teams in many different countries and business units – you’ll learn about the many ways that Pearson serves learners across the globe. We offer flexible working hours. Sometimes you will be asked to work hours that reflect the time zones of the teams we work with.

Responsibilities:

  • Communicate system and process changes

  • Create and maintain documentation for various systems, including Oracle

  • Conduct training sessions

  • Manage multiple projects of varying in size and complexity concurrently.

  • Form strong relationships within and between teams

  • Facilitate productive meetings within and between teams

  • Communicate effectively within and between teams, including business stakeholders and technical teams

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

Qualifications

  • BA or equivalent requisite experience

  • Minimum 1-3 years’ experience in related fields

  • Experience working with technical and/or product management teams

  • Experience supporting teams across a global business

  • Strong verbal and written communication skills and ability to present complex information clearly to groups and individuals

  • Experience in website design and user experience design preferable

  • Ability to be flexible to changes and new ways of working

  • Ability to quickly grasp new concepts

  • Proficient with Microsoft applications; experience with collaboration/work management software a plus

Primary Location : US-NJ-Hoboken

Other Locations : US-MA-Boston

Work Locations :

US-NJ-Hoboken-221 River

221 River Street

Hoboken07030

Job : Communication

Organization : Global Product

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Job Posting : Jun 28, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2109049

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