Pearson Training Consultant, UK North & Ireland in Harlow, United Kingdom
Training Consultant, UK North & Ireland
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
The Pearson UK HE Sales team is a dynamic, fast moving team who identify, win and deliver with excellence
services and products that support teaching and learning in an on-campus, blended or online environment. In
2019 the team will be driving revenue targets in excess of £24m.
With a commitment to market leading customer experience and achievement of learner outcomes, the
Customer Success team provides bespoke, specialist support to educators to enable optimal engagement with
their chosen Pearson product or service. As part this team, Training Consultants provide training and support services to university educators who are actively considering or already using Pearson courseware products as part of their module delivery. This role provides the support lecturers need to:
Understand how Pearson digital courseware can complement their teaching strategy
Create a usage plan and identify key goals for use
Set up chosen courseware in line with requirements and goals
Use key functionality throughout delivery as required to achieve success
The successful candidate will have a passion for education and relationship building, along with good problem-solving skills and commitment to providing a first-class customer experience.
This role is territory based and will cover the North of England, Scotland and Ireland. Training Consultants are field based and work between home and university campuses where potential or current customers are based to meet them in person. It is therefore expected that any candidate will be based within this region.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Educator Training & Consultation
Scope and define educator training requirements according to desired learning outcomes and optimum user experience through on-going consultation and engagement meetings early in the sales cycle.
Create, document and & execute bespoke training & service plans matched to your institutions defined learning outcomes, agreed training needs and course goals.
Provide technical support as needed throughout term time in conjunction with Support teams do deliver optimal customer experience.
Continue to evaluate your customer’s experience and use of their chosen products through access to data analytics providing usage reports enabling you to make informed interventions.
Schedule regular touch points with all your customers, conduct and document regular evaluation meetings to assess performance of chosen digital solution against learning outcomes.
Contribute to the design and delivery of Pearson’s internal digital certification programme, including running face to face and online training for your team.
New customer acquisition (working with Sales)
Identify renewal and at-risk business and suggest plans for up-sell, improvement and increased retention working on a strategy in conjunction with your territory team.
Support territory team, with area strategic planning and on campus activities identified to drive digital courseware adoptions. Will include presentations to management and/or teaching staff as well as students.
Maintain expert level knowledge around the full range of digital courseware and services the business supports.
Record and update all customer interactions in salesforce, notifying sales team appropriately.
Community Building and Market feedback
Support pilots and early adopter schemes as required in your territory
Encourage educators to provide testimonials, case studies, and efficacy studies with support from Marketing / Product teams
Provide leads for faculty advisor programme
Network and join relevant online teaching and learning communities in your territory.
Regularly contribute market feedback on request and at arranged Sales, Marketing and Customer Success events.
Required Skills & Experience
Minimum 2 years sector experience
Excellent communication skills
Experience of learning technologies used in HE
Presence and experience to work at all management levels across a university
Confident and able networker with an ability to form trusted relationships, influence and lead at all levels, often in virtual teams
Demonstrate attitude and behavior consistent with Pearson values
Driven, highly motivated and independent worker
Willingness to travel extensively (full driving license)
Professional accreditation in training
A technical background
Primary Location: GB-GB-Harlow
Work Locations: GB-Harlow-Kao Park Kao Park Hockham Way Kao Two Harlow CM17 9SR
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Dec 18, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1916307
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.