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Pearson Sales/Recruitment Manager, Online Learning in Harlow, United Kingdom

Our Organisation

We are the world’s learning company with more than 20,000 employees, supporting learners in nearly 200 countries worldwide. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve. You can learn more about our commitment to a diverse and inclusive culture here:

https://plc.pearson.com/careers/diversity-equity-inclusion/

At Pearson, we are delighted to be awarded Gold against the Investors in People standard in the UK; we are confirmed by Stonewall in the Top 100 Employers LGBTQ+ UK employers; we are a Disability Confident committed employer, and committed to the Race Charter; we were recognised in the Best Employers for Diversity 2019 awards; we were featured on The Forbes List of Best D&I Employers; we are a Working Mums Top Employer and Age Positive employer. Pearson is a truly global family, and listed on both the London and New York Stock Exchanges. We are proud to offer an exceptional and supportive environment to develop your professional career!

Your Opportunity

  • Sales/Recruitment Manager, Online Learning

  • Permanent and full-time working 37.5 hours per week

  • Can be based in either: Central London, Harlow Essex or Manchester office

  • Excellent salary+ OTE sales incentive bonus!

This is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK. Working in partnership with universities across the UK, the division provides online learning services including marketing, student recruitment, course content development, training and ongoing student support and retention. The team is currently going through a period of unprecedented growth due to a surge in demand for online learning and the recent launch of www.uklearns.com, a marketplace for a broad selection of high quality, career-focused online learning offerings.

This role is responsible for managing the provision of excellent consultative sales activity and service to prospective students to achieve new student recruitment targets for a select University partner, including overseeing Enrolment Advisors, Enrolment Assistants and Admissions Officers including their KPI performance. The role also requires a large amount of internal and external stakeholder management, working with areas such as Marketing on strategic and tactical activity plans to achieve enrolment targets, and liaising with central admissions and academic teams with a select University partner.

Your Key Responsibilities

  • Direction and development of inside sales consultants/enrolment advisors, enrolment advisor assistants and admissions officers. This includes setting and monitoring activity levels, consultation calls, contact plans to prospective students, funnel progression and time management, CRM usage/accuracy and the achievement of enrolment targets.

  • Creation and implementation of activity plans for select programmes/courses to achieve annual and per intake enrolment targets.

  • Tracking sales performance against enrolment targets including the implementation of corrective or improved actions where appropriate.

  • Ensuring expected standards across the advisor team are maintained and improved where needed.

  • Implementing tailored contact plans (include phone, email, SMS and live chat) to optimise pipeline progression.

Our Successful Candidate

We welcome applicants with B2C sales/funnel management experience including inside/telephony and consultative sales. We are looking for experience working within the higher education/learning or similar sector type, including B2C models (service or content-based offering). You’ll bring excellent communication skills and extensive experience in stakeholder management, internally and externally. Key to success in this role is relationship-building: in particular with customers/prospective students. You’ll demonstrate strong networking and influencing skills, externally and internally - including working effectively with colleagues in Pearson across different locations and within a matrix structure.

This role is suitable for a confident sales team manager with experience in building and growing a pipeline, delivering improved KPI’s over time. It’s a great opportunity for a professional that is comfortable working in an agile environment, with great time management and organisation skills and people skills and impressive achievements in sales management. Transform your expertise to a new level - we have many interesting and dynamic projects to look forward to in 2021, therefore now is the ideal time to join our Pearson family. Apply now for a highly rewarding and truly global career!

Your Reward & Benefits

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business! Along with learning, development and mentoring opportunities, our range of reward and benefits can support the different needs of our diverse colleagues and their families too. Joining Pearson can provide you with unlimited and truly global career progression options, and you can also look forward to exploring our impressive and exciting benefits, such as:

  • A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.

  • Generous pension scheme where we match and double what you contribute.

  • Maternity, paternity, and family care leave as well as flexible work policies.

  • Stock/share purchase options.

  • Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.

  • Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Our Recruitment Process

Please complete and submit your application as soon as possible and ensure that you apply directly on our Pearson Careers website only.

We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!

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Job: CUSTOMER SERVICE

Organization: Core

Schedule: FULL_TIME

Req ID: 512

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