Pearson Digital Producer\Developer in Harlow, United Kingdom

Digital Producer\Developer

Description

Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.

Why we need you

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

About the job

The Higher Education Service Delivery (HESD) team is a newly formed dynamic, fast moving team supporting all parts of our UK Higher Education business to identify, win and deliver with excellence services and products that support teaching and learning in a blended or online environment, against an agreed set of strategic priorities and growth opportunities.

These products and services include but are not limited to:

  • Online and blended course design and development

  • Custom publishing, content licensing and institutional publishing

  • Digital product training, and technology solution deployment

Reporting to the Digital Production Manager, you will be responsible for the development and production of new and existing learning content and assets for a number of online and blended course development projects. You will help scope, conceptualise, produce, test and deliver online courses and components in a variety of platforms and VLEs. The successful candidate will work collaboratively as part of a team dedicated to producing and delivering digital solutions and assets using Pearson and third party platforms and authoring tools.

You will help advise and support on the options available in the creation and delivery of courses and assets, ensuring that solutions meet client requirements and are feasible in the timeframe and budget. You will have experience of video and audio production, asset delivery, asset optimisation, LMS delivery platforms, authoring solutions and their capabilities, whilst understanding their limitations in order to advise accordingly from a technical and production perspective.

Whilst a key part of the role is to manage vendors and suppliers, you will also have experience of prototyping directly into a VLE, working closely alongside the project team to create prototypes iteratively prior to full scale development. You should have a knowledge of VLE native tools and plug-ins to inform the design stage of the process.

Key Accountabilities:

  • Responsible for the production, management, delivery and post go-live support of your own projects. Given the need to accelerate time to market, manage each assigned project whilst continuously assessing and prioritising your list of projects in order to maintain high standards that result in the delivery of an accurate and professional final product, on time, to budget and within quality expectations

  • Report regularly on production status of projects assigned

  • Responsible for story-writing of user journeys for the project Product Owner to ensure they are technically feasible and to ensure all user types have been documented

  • Resolve all project and technical-specific issues as they arise, ensuring that key stakeholders are aware of any delays or effect on milestones which may affect delivery. Take responsibility for ensuring that budgets are met and advise your line manager and dependent teams if costs are likely to exceed budget for projects worked

  • Maintenance and on-going review of efficient processes and documentation. Where changes occur through internal business requirements or other areas - process changes are documented clearly

  • Risk and issue management. Identifying risks, categorising and identifying suitable mitigation options

  • Feed into overall schedule creation from a technical production and delivery perspective and update PMO accordingly if schedule is likely to slip

  • Engage, brief and manage vendors against a range of KPIs, ensuring that project deliverables and asset development are on time, to budget and according to specification

  • Responsible for working with test vendors to conduct QA\tests at each phased delivery. Management of black box\functional testing, compatibility testing, performance, multi-user and integration testing

  • Organise and manage audio recordings and video shoots. Manage reviews, updates, edits in line with agreed scope and client expectations

  • Maintain the asset repository for all projects and ensure that assets are managed according to Pearson’s defined process. Knowledge of asset repositories, optimization of assets and version control would be an advantage

  • Working with the Product Owner to identify the customer requirements captured against user stories and to align the expectations of technology in these requirements

  • Establish Knowledge Hub for technology inside and outside Pearson, identifying Pearson tools, features and functionality and LMS capabilities and limitations applicable to HESD services – providing key information to the HESD and OPM teams

  • Execute delivery and implementation plan of any client customised LMS and software updates along with an understanding of hosting and support once live

  • Manage the development of any user guidelines requested by the Client on the use of the platform

  • Ensure best practice and process is followed and maintained. Be proactive in identifying where updates to existing or new processes and workflows are required. Discuss with line manager and assist with updates to process and workflow documentation if required. Keep abreast of and monitor Pearson’s products, delivery platforms and technology developments, understanding any implications for the HE market and our options to deliver

  • Assist Digital Production Manager with review and improvement of internal process

Qualifications

About you

  • Experience of working with digital workflows and technologies in an HE environment

  • Knowledge of Learning Management Systems (LMS) capabilities and limitations

  • Knowledge and experience working with web technologies, mobile platforms and apps in a variety of digital platforms

  • Previous experience of managing projects using onshore and offshore suppliers and vendors, creating briefs and purchase orders

  • Knowledge of audio and video production processes

  • Experience in testing requirements (functional, technical, accessibility etc.) across a variety of browsers and devices

  • Excellent communication skills (written and verbal). Able to adapt style to work with colleagues from within the UK with varying levels of technical knowledge and with offshore vendors

  • Excellent organisational, time management, prioritisation and planning skills

  • Ability to prioritise workload and manage multiple tasks\projects to tight deadline

  • Outstanding attention to detail and the ability to bring all aspects of a project together calmly under pressure

  • A demonstrated ability to work independently, managing own time and prioritising effectively

  • Creative thinker willing to offer new suggestions, approaches and ideas

  • An interest and understanding of publishing, e-learning, user experience design, technology in education (edTech), accessibility and how content is produced digitally

  • The ability to research solutions to problems and to look at different methods of achieving desired results

  • An interest in online education, particularly Learning Management Systems (LMS) such as Blackboard, moodle, Canvas and other Content Management Systems (CMS) and authoring solutions

Education, qualification and training:

  • Graduate calibre

  • Excellent written and spoken English

  • Front end web/VLE development experience (moodle, Blackboard, Canvas)

#LI-CL1

Primary Location: GB-GB-Harlow

Work Locations: GB-Harlow-Kao Park Kao Park London Rd Harlow CM17 9NA

Job: Production/Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jul 23, 2018

Job Unposting: Aug 24, 2018

Schedule: Full-time Regular

Req ID: 1808892

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled