Educational Program Manager

The Educational Program Manager is a leadership position in our Client Services Division. The manager supports the development and administration of large-scale assessment programs for our clients. The manager is responsible for working with internal departments to design and implement assessment services for assigned programs and participates in the management of the division. This role reports to a Senior Manager, Client Contracts. The Educational Program Manager will serve in a hybrid remote / office format working remotely with in-office activities required, as needed, in Pearson’s Hadley, MA office.

PRIMARY RESPONSIBILITIES:

Leadership:

• Brings knowledge of testing and measurement to the process of designing and implementing tests and to program activities ensuring they meet professional standards and the needs of the client

• Manages components of large-scale assessment activities on assigned programs, including development, administration, and scoring

• Manages one or more programs under the direction of a Senior Manager, Client Contracts to oversee the development of processes, procedures, and schedules for meeting project deliverables

• Provides quality control for all test products, processes, and project activities

• Oversees the development of work plans

• Leads and develops staff to ensure their understanding of test development and administration so that products and services delivered are of the highest quality

Client Relationship Management:

• Supports the Senior Manager, Client Contracts to develop, cultivate, and maintain long-term, collaborative relationships with client staff (typically state education agency representatives), key stakeholders, and strategic partners

• Works closely with the Senior Manager, Client Contracts and the Program Manager, Client Contracts to ensure that program activities are carried out in accordance with contract specifications, schedules, and budgets with quality service that meet or exceed customer satisfaction

• Under the direction of the Senior Manager, Client Contracts serves as an advisor and thought partner to clients and key stakeholders on the design and implementation of assessment solutions

• Under the direction of the Senior Manager, Client Contracts manages client expectations and maintains ongoing communications to keep client informed, and get client feedback on, all aspects of program development and administration

Program Management:

• Provides leadership in support of the Senior Manager, Client Contracts

• Provides the Senior Manager, Client Contracts regular program status updates

• Meets with staff on a regular basis to review program status and planning

• Represents both the client perspective and the corporate perspective in decision-making

• May participate in the development of proposals, contract amendments, subcontracts, and statements of work to ensure that they are accurate and completed in a timely manner

• Brings knowledge of testing and measurement to the process of designing and implementing tests so that they meet professional standards and the needs of the client

Qualifications

EDUCATION/SKILLS:

• Advanced graduate degree with a concentration in assessment and measurement (in education or a related field); doctorate degree preferred

• Experience in management in an area related to large-scale testing, preferably in certification and licensing

• Professional experience managing and supporting project & program contracts

• 3 years of experience in the educational testing and assessment industry preferred

• Excellent written and oral communication skills, organizational skills, analytical and problem-solving abilities, and facilitation skills

• Experience directing the activities of staff in planning, organizing, scheduling, monitoring, and evaluating work

• Experience in client relationship management and project management

• Experience organizing and prioritizing workloads and successfully handling complex situations

• Demonstration of a strong analytic capability and knowledge of education policies, issues, and programs

• Travel as needed up to 25%

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html 

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: PROFESSIONAL DEVELOPMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 9881