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Pearson Student Document Coordinator in Elk Grove Village, Illinois

Student Document Coordinator


Pearson is on a mission to help people make progress in their lives through learning. We are moving that mission forward by keeping up with the top issues in education today and constantly embracing, testing, and innovating new technologies that adapt to our ever-changing lifestyles. As Pearson is currently experiencing ongoing rapid growth and expansion in our Online Program Management division, we are looking for talented, driven, focused candidates that can exhibit a positive, can-do attitude as well as approach their work with vigor and determination.

We Value Diversity and Inclusion

We value the power of inclusive culture, so we embed diversity and inclusion in everything we do.

Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential.

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the center of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.

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The primary function of the Student Documents Coordinator is to manage all student record requests from the point of application through admission. The Student Documents Coordinator also provides administrative support to additional internal departments.


Specific duties and responsibilities include, but are not limited to, the following:

  • Manage Transcript Release forms & Transcript requests for program applicants.

  • Complete Cumulative GPA Calculations for all incoming transfer student applicants.

  • Process student files including scanning and linking of all transcripts.

  • Enter all transfer credit data into CRM.

  • Manage course rosters and input enrollment information in the CRM.

  • Update enrollment statuses in the CRM.

  • Review participation, log on and trend reports and input necessary information in the CRM for Student Support Services team members.

  • Update the program schedules and course information in the CRM as requested by the Academic Administration Manager.

  • Create new course schedules in the CRM as requested.

  • Set up user accounts to access online courses for Faculty, Facilitators and students.

  • Provide administrative support Student Support Services team members during registration, course launch and re-enrollment periods.

  • Responsible for accurate internal and external transmission of information.

  • Complete data inquiries, data reports, and analysis as needed.

  • Complete quality assurance tasks to ensure accurate data and information integrity in the CRM.

  • Maintain and update Standard Operating Procedures documents as needed.


  • College diploma or university degree preferred.

  • Minimum of two (2) years’ experience in an administrative support function.

  • Working experience in a vocational or academic organization is an asset.

  • Exceptional organizational and time management skills.

  • Highly proficient with office automation tools (MS Office) as well as internet and various databases both internal and external.

  • Strong attention to detail and a passion for accuracy.

  • Ability to work independently and take initiative.

  • Strong written and verbal communication skills.

  • Ability to manage multiple tasks and projects.

Supervisory Responsibilities

  • This position has no supervisory responsibilities.

Primary Location: US-IL-Elk Grove Village

Other Locations US-AZ-Chandler, US-FL-Orlando

Work Locations: US-IL-Elk Grove Village-150 Northwest 150 Northwest Point Blvd 3rd floor Elk Grove Village 60007

Job: Learning Delivery

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 12, 2021

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2100432

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.