Pearson Enrollment Coordinator in Elk Grove Village, Illinois
The Enrollment Coordinator supports the student application process by partnering with the Enrollment Advisors to contact prospective new students for bachelors, masters, doctoral degree and certificate programs. Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead and contact percentage metrics.
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Maintain a minimum standard of outbound calls to prospective students.
Achieve speed to lead and contact efficiency metrics.
Approach each call with a goal to transfer or set an appointment for Enrollment Advisors to speak with prospective students.
Adhere to lead management plan guidelines for each lead in the database.
Accurately record interactions with each prospective student in the database.
Run filters and reports to update daily trackers and team boards for the program teams.
Process mail in a timely manner for the business unit.
Support application/registration events as applicable for each team.
Be an active participant in cross-functional team events.
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week.
2-year degree from an accredited institution, OR appropriate combination of education and significant experience
One to 3 years customer service experience in an outbound calling environment preferred
Outstanding written and verbal communication skills
General knowledge of higher education industry preferred
Proficient in MS Office
Ability to work one (1) evening
Ability to work Saturday as business needs dictate
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-IL-Elk Grove Village
Work Locations: US-IL-Elk Grove Village-150 Northwest 150 Northwest Point Blvd 3rd floor Elk Grove Village 60007
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Aug 10, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1811372
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled