Pearson Enrollment Coordinator - Higher Education in Elk Grove Village, Illinois
Enrollment Coordinator - Higher Education
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Enrollment Coordinator supports the student application process by partnering with the Enrollment Advisors to contact prospective new students for bachelors, masters, doctoral degree and certificate programs. Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead and contact percentage metrics.
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Maintain a minimum standard of outbound calls to prospective students.
Achieve speed to lead and contact efficiency metrics.
Approach each call with a goal to transfer or set an appointment for Enrollment Advisors to speak with prospective students.
Adhere to lead management plan guidelines for each lead in the database.
Accurately record interactions with each prospective student in the database.
Run filters and reports to update daily trackers and team boards for the program teams.
Process mail in a timely manner for the business unit.
Support application/registration events as applicable for each team.
Be an active participant in cross-functional team events.
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week.
2-year degree from an accredited institution, OR appropriate combination of education and significant experience
One to 3 years customer service experience in an outbound calling environment.
Outstanding written and verbal communication skills.
General knowledge of higher education industry.
Proficient in MS Office.
Ability to work one evening per week until 9:00 PM.
Ability to work weekends as business needs dictate.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-IL-Elk Grove Village
Work Locations: US-IL-Elk Grove Village-150 Northwest 150 Northwest Point Blvd 3rd floor Elk Grove Village 60007
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jun 28, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1808680
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled