Pearson Enrollment Coordinator - Higher Education in Elk Grove Village, Illinois

Enrollment Coordinator - Higher Education

Description

Recruitment Services Mission Statement

“A highly ethical, motivated, and competent group

of student advisors that collaborates with academic partners and peers to

interview and advise highly qualified student prospects that are capable of

graduating from their selected institution and program to fulfill their

aspirations. We strive to become a world-class organization full of engaged

minds committed to education with a passion for excellence.”

Summary

The

Enrollment Coordinator supports the student

application process by partnering with the Enrollment Advisors to

contact prospective new students for bachelors, masters, doctoral degree and

certificate programs. Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead and contact percentage metrics.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be

assigned.

  • Maintain a minimum standard of outbound calls to prospective students.

  • Achieve speed to lead and contact efficiency metrics.

  • Approacheach call with a goal to transfer or set an appointment for Enrollment Advisors

to speak with prospective students.

  • Adhere to lead management plan guidelines for each lead in the database.

  • Accurately record interactions with each prospective student in the database.

  • Run filters and reports to update daily trackers and team boards for the program

teams.

  • Process mail in a timely manner for the business unit.

  • Support application/registration events as applicable for each team.

  • Be an active participant in cross-functional team events.

  • Requires the ability to work a flexible schedule, weekends, evenings to accommodate

student, departmental and company’s needs. This may include working more than

40 hours a week.

Qualifications

Qualifications

  • 2-year degree from an accredited institution, OR appropriate combination of education and significant experience

  • One to 3 years customer service experience in an outbound calling environment.

  • Outstanding written and verbal communication skills.

  • General knowledge of higher education industry.

  • Proficient in MS Office.

  • Ability to work one (1) evening per week.

  • Ability to work weekends as business needs dictate.

#LI-TH1

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Primary Location: US-IL-Elk Grove Village

Work Locations: US-IL-Elk Grove Village-150 Northwest 150 Northwest Point Blvd 3rd floor Elk Grove Village 60007

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 9, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1808814

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled