Pearson Enrollment Coordinator - Higher Education in Elk Grove Village, Illinois
Enrollment Coordinator - Higher Education
Recruitment Services Mission Statement
“A highly ethical, motivated, and competent group
of student advisors that collaborates with academic partners and peers to
interview and advise highly qualified student prospects that are capable of
graduating from their selected institution and program to fulfill their
aspirations. We strive to become a world-class organization full of engaged
minds committed to education with a passion for excellence.”
Enrollment Coordinator supports the student
application process by partnering with the Enrollment Advisors to
contact prospective new students for bachelors, masters, doctoral degree and
certificate programs. Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead and contact percentage metrics.
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be
Maintain a minimum standard of outbound calls to prospective students.
Achieve speed to lead and contact efficiency metrics.
Approacheach call with a goal to transfer or set an appointment for Enrollment Advisors
to speak with prospective students.
Adhere to lead management plan guidelines for each lead in the database.
Accurately record interactions with each prospective student in the database.
Run filters and reports to update daily trackers and team boards for the program
Process mail in a timely manner for the business unit.
Support application/registration events as applicable for each team.
Be an active participant in cross-functional team events.
Requires the ability to work a flexible schedule, weekends, evenings to accommodate
student, departmental and company’s needs. This may include working more than
40 hours a week.
2-year degree from an accredited institution, OR appropriate combination of education and significant experience
One to 3 years customer service experience in an outbound calling environment.
Outstanding written and verbal communication skills.
General knowledge of higher education industry.
Proficient in MS Office.
Ability to work one (1) evening per week.
Ability to work weekends as business needs dictate.
Primary Location: US-IL-Elk Grove Village
Work Locations: US-IL-Elk Grove Village-150 Northwest 150 Northwest Point Blvd 3rd floor Elk Grove Village 60007
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jun 9, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1808814
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled