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Pearson Sr. Business Intelligence Analyst in Durham, North Carolina

Sr. Business Intelligence Analyst

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

In our department, Global Customer Operations, we have the unique opportunity to work directly with Pearson customers - students, faculty, and families - to help them on their learning journey. Not only do we resolve our customers’ issues, but we also earn lifetime loyalty by helping customers get more value from Pearson.

Role Summary:

As a Sr. Business Intelligence Analyst in the Global Customer Operations organization, you will play a key role in generating analytical solutions to complex customer support business problems by mining data, leveraging data experiments, conducting analysis, and generating insights that lead to actions.

You will work with different levels of Global Customer Operations by taking support data and analytics requests by gathering business requirements, sourcing and validating data, analyzing data, building models, and synthesizing insights.

Detailed Description of Role:

  • Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our analytical, operations and business needs.

  • Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions and data infrastructure improvements to meet business needs.

  • Interpret and analyze data from multiple sources including Salesforce (CRM), telephony, financial and HR systems

  • Provide key analytics, visualizations (including Tableau) and reports for key Global OPS and business operational leadership

  • Prepare necessary supporting analytics to assist departmental and business insights and decision making

Qualifications

Required Experience:

  • BA/BS in Computer Science, Engineering, Mathematics or related field

  • Minimum of 5 years of experience as an Analyst or Analyst lead, working on data or business intelligence projects

  • Have the ability to organize, prioritize work, meet deadlines and work independently

  • Be a creative problem solver, flexible, proactive and ability to work in a fast paced, ever changing environment

  • Advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools

  • Be self-driven and show ability to deliver on ambiguous projects with incomplete or dirty data.

Preferred Qualifications:

- Demonstrated strength in SQL, data modeling, ETL development, and data warehousing.

  • Experience working in very large data warehouse environments

  • Experience conducting large scale data analysis to support business decision making

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-NC-Durham

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 7, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1914217

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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