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Pearson Solutions Manager in Durham, North Carolina

Solutions Manager - ( 2105675 )

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The Software Solutions Manager shares responsibility for planning, designing, and managing the development of Content Technologies. The Software Solutions Manager is active in all phases of development, from gathering customer input and requirements through user interface design and specification writing to sprint planning, SCRUM/KANBAN management and quality assurance testing. The Software Solutions Manager has authority to exercise leadership in the design and development of specific solution features.

PRIMARY RESPONSIBILITIES

  • Track and prioritize software feature requests

  • Define the business case for specific feature requirements

  • Research user needs and expectations for specific feature requirements

  • Work closely with architecture and engineering leads to convert feature requirements into technical solutions.

  • Write use cases, business requirements, functional specifications, and test plans for specific feature requirements

  • Perform acceptance and ad-hoc functional testing of new features

  • Collaborate with staff or freelance designers and team members to develop a cohesive user interface for new features

  • Conduct (or assist with) usability testing, user development conferences, and focus groups

  • Monitor and review the development of specific features including software engineering, QA, and documentation

  • Manage end-to-end Technology Project delivery lifecycle via Daily Scrums and regular Project delivery meetings/reporting

  • early business engagement to scope ideas and define the solution and project delivery organisation

  • requirements gathering

  • business change management & transition

  • technical solution design and development

  • test and acceptance

  • infrastructure delivery

  • technology and business implementation & optimisation

  • benefit realisation (benchmarking / tracking) to project objectives

  • Drive the delivery of technology development including facilitating budget estimation, sprint planning, infrastructure and network delivery, QA and data migration, engineering release

  • Facilitate estimation of project timeline and effort with Technology Engineering Lead and Business Leads

  • Actively challenge and refine estimates based on experience and domain knowledge; additionally seeks peers reviews with external (non-project related) resources to validate estimates & delivery approach

  • Develop Agile sprint methodology for delivery team

  • Design issue tracking and resolution process

  • Coordinate teams to develop, build, and troubleshoot

  • Track requirements and development release schedules

  • Report to leadership on progress, roadblocks, and priorities

  • Communicate with multiple teams and staff on priorities, tasks, and goals

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

Minimum Qualifications:

  • Bachelor's degree required or equivalent work experience in educational publishing, educational technology, or instructional design

  • Requires a minimum of 5-7 years minimum experience within a software solutions management, UI design, business analysis, development and project management experience in IT or software field (ideally Media or Publishing)

  • Experience with BA/PM toolsets: JIRA, Smartsheets, Windows Suite (MPP, Excel), Google Docs, Planview

  • PMI/PMP Certification

  • Successful track record of managing scrum- or Kanban-based agile projects to schedule and budget.

  • Effective written and verbal communication skills

  • Understands team dynamics, fostering a positive team environment

  • Ability to generate respect and trust from staff and external constituencies

  • Ability to communicate professionally, clearly and effectively to target audiences.

  • Excellent customer service ethic

  • Able to work under pressure to meet deadlines. Good organisational, planning & time management skills.

  • Excellent project management, planning and organisational skills.

  • A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups.

  • Excellent communication skills and understanding of how information should be presented to get across important issues to different groups of stakeholders

  • Proactive in seeking information, challenging norms and driving efficiency

  • Demonstrates the ability to effectively assess and resolve complex issues and problems

  • Accomplished team player with a desire to work hard, get along with others, and have fun.

Primary Location : US-NC-Durham

Work Locations :

US-NC-Durham-5425 Page Churchill

5425 Page Road

Durham27703

Job : Technology

Organization : Technology & Operations

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Job Posting : Apr 28, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2105675

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