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Job Information

Pearson Senior Engineer - M365 Collaboration in Durham, North Carolina

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.

About DWS:

The Pearson Digital Workplace Services [DWS] team is simplifying how Pearson employees work, engage and collaborate using a broad range of technology, initiatives and transformation activities introducing new, globally consistent platforms and services primarily based on Microsoft but with a range of other products still in place. Pearson DWS is helping to unite employees around the world, enabling us to operate as a truly global organization, and ensure that Pearson is fit for the future.

About you:

We are searching for a passionate delivery-focused senior engineer that can understand, articulate and drive value from our technology. You are already a seasoned veteran who can assess and implement changes across 365 – supporting our internal customers need to use the product in new and diverse ways. You have supported 365 across different sized enterprises and sectors and are a subject matter expert with a broad lens.

You will use your proven track record of cultivating professional relationships across key stakeholders and be working tirelessly with our global business units, technology, engineering and security teams to deliver value in this space.

Main Responsibilities

● Provides delivery and engineering management and ownership for Microsoft Office 365 based collaboration services to support Pearson’s global businesses spanning Teams, OneDrive, SharePoint, and ancillary products including Power Platform

● Assist Pearson Architects in the development of a solution roadmaps, product catalogues and vision for applications supported.

● Support and maintain key solution integrations, governance, and plugins.

● Building plans and policies for Microsoft collaboration portfolio and associated ancillary services, strategies, and technologies alongside the Microsoft Architects

● Ensuring that key O365 product life cycles are understood, tracked, and communicated with appropriate remediation when required.

● Create & Maintain system documentation, testing, training, run books and post-deployment/upgrade assessments including regular system health checks for O365.

● Work in collaboration with User experience delivery lead and help them prepare user communication guides

What do you need to bring to the role?

● Excellent technical understanding of the landscape and impact on user experience

● Experience supporting mobile, desktop, messaging & collaboration, video and voice within the Microsoft ecosystem and Active Directory

● An analytical mind and an eye for ongoing improvement - including experience building and implementing processes

● Team orientated style of working

● Previous engagements with large programme teams, service transition etc

● Time zone flexibility and experience of working in a globally distributed organization

● Broad thinker who likes to solve problems and is able and willing to step outside their comfort zone. Can see where there is a problem and speaks up

Technical Skills, Experience and Abilities:

● High level of experience and in-depth technical knowledge of Microsoft Office 365 Product Suite and delivering global End User Office 0365 solutions in an ITIL managed environment.

● In-depth technical knowledge and 10+ years’ experience in an engineering role.

● Advanced PowerShell scripting, Azure, Active Directory, O365 Admin center

● Technical support and root cause analysis

● It is desirable to have experience with Jira, Power Platform, Sharegate, BitTitan


● Professional written and verbal communication skills

● Strong interpersonal skills, able to effectively engage at all levels of the company. Cultivate strong relationships and collaborative partnerships across teams.

● Positive attitude and passion for good customer service and user experience

● Ability to collaborate across globally dispersed teams

● Excellent analytical and problem-solving skills

● Excellent time management and organizational skills

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 6442