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Pearson Principal Site Reliability Engineer in Durham, North Carolina

Principal Site Reliability Engineer - ( 2105507 )


We are the world’s learning company with more than 21,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Site Reliability Engineers (SREs) at Pearson are business aligned and embedded within our product teams supporting our most critical products. We work closely with many different support teams to deliver outstanding user experiences across Pearson products focusing on providing secure, reliable, and scalable product and technology solutions. We as SREs drive service improvement, usability, and resiliency while providing premier and world-class product support. We are focused on enabling the business by providing agile responses to meet the product's needs ushering in innovation.

About You

You are a self-motivated life-long learner and enjoy opportunities to learn new and different things. You are comfortable collaborating with many different partners to produce the best possible outcome. You are self-reliant and apply critical thinking to solve problems, seeking to develop deep domain knowledge around your product. You strive to apply innovative and creative solutions for the betterment of your product. You are driven to remove inefficiency, toil, and anything that may contribute to a less than optimal experience for your users. You are product obsessed.


  • Operational excellence including participating and driving retrospectives and postmortems

  • Focus on service improvement ensuring an unparalleled user experience

  • Reduce and remove toil through automation

  • Execute application deployments and coordinate release management

  • Design and implement highly scalable and reliable services that meets business uptime goals

  • Driving high-value objectives across inter-disciplinary teams

  • Partner with product owners and stakeholders to achieve business agility.

  • Responsible for application security profile and product security posture

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.


Core Competencies

  • Strong troubleshooting practices including using synthetic tools (New Relic/Google Analytics)

  • Proven successful incident & operational experience (full stack)

  • Strong Middleware application & engineering experience (WebLogic, Tomcat, Java, .Net)

  • Database experience in one or more technologies eg. (Oracle, MS-SQL, No-SQL, MongoDB, Cassandra)

  • Strong working knowledge of deployment and management of public cloud hosting services in AWS

  • Configuration management (GitLab/GitHub)

  • Apply CI/CD methodologies to on-prem and public cloud estates

  • Automation experience using Ansible, Chef, Puppet, and or Terraform

  • Strong experience in application performance tuning and infrastructure improvement

  • Experience with IT management frameworks – Grafana, Solar Winds, Pager Duty

  • Strong Agile methodologies familiarity

  • Strong verbal and written communication skills


  • Bachelor's degree in Computer Science or equivalent technical specialty or engineering-level experience

  • 7 years engineering experience in (Infrastructure, Software, Operating Systems, and or Database)

  • Ability to work within a globalized support team

  • Scripting fluency in Bash, Python, or Power Shell

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $135,000.00-$140,000.00. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at:


Primary Location : US-NC-Durham

Other Locations : US-TX-San Antonio

Work Locations :

US-NC-Durham-5425 Page Churchill

5425 Page Road


Job : Technology

Organization : Technology & Operations

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Travel : No

Job Posting : May 13, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2105507