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Pearson Cloud Networks Manager in Durham, North Carolina

Cloud Networks Manager - ( 2107332 )


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson is working towards a major restructure to align products and services with our five main business divisions.

The Cloud network team will be covering multiple disciplines, such as cloud-based and software defined networking, content delivery networking and global load balancing solutions.

Key Responsibilities:

  • Respond for mobilization of the Operations team to deal with infrastructure and cloud related Incidents as they arise.

  • Manage team deliverables through agile methodologies.

  • Produce product and service roadmaps.

  • Deliver a global program to simplify and modernize cloud networking.

  • Assure services are delivered to pre-agreed OLA or SLA.

  • Provide a Management escalation point for all infrastructure related issues.

  • Ensure production of Monthly Status Reports Measuring the Performance of the operational environment and Team against pre-agreed KPI’s.

  • Provide input into the PIR and Problem Management Process following a Major Incident.

  • Provide ongoing performance feedback to members of the team in the form of verbal and written feedback as part of the annual review process.

  • Provision of effective line management and a cost effective resourcing function for any new service in Cloud Networks team.

  • Provide appropriate leadership and direction in order to set and meet individual and team objectives

  • Ensure new services are structured to the centralized operational model and follows the department strategy and vision.

  • Ensure Incidents, Service Requests, Problem queues and backlogs are maintained in-line with current service offerings.

  • Fulfill the role of Service Recovery Manager and contribute to recovery calls in the wider Tech Ops supported platforms.

  • Adoption of service deployment activities including identifying and driving best practices for new services, industrialized process and effective use of Operations Command Center (OCC), Incident Management and technical teams.

  • Drive and influence team standards and processes

  • Formulate, track and deliver local cost center budgets, i.e. Travel, Training, Vendor Support & Maintenance.

  • Ensure the operations teams technical skills are meeting the demands of the operational environment.

  • Ensure commercial considerations are taken into account when planning remediation activities.

  • Take responsibility in delivering multiple platform driven goals and objectives.

Knowledge and Skill Requirements:

  • 8 years Service Operational management experience within a Global support function.

  • Proven track record in Leading and Managing technical teams.

  • Excellent verbal and written English communication skills.

  • Be able to demonstrate customer service skills and be client focused.

  • Experience in cloud related products in AWS, GCP and Azure.

  • Experience in SDWAN deployments and automation.

  • Working knowledge of network technologies utilised within a corporate and consumer based environment.

  • Knowledge of general networking technologies (LAN, WAN, WLAN, DNS & DHCP).

  • Knowledge in content delivery (CDN), Akamai and CloudFront.

  • Experience with Cloud Technologies and Transformation.

  • Experience with DevOps Culture and methodology.

  • Excellent organisational skills and be a self-starter.

  • Proven ability in problem solving.

  • Exposure to Project and Program Management

  • Must have previous experience of service transition.

  • Proven ability to plan and execute tasks within a dynamic environment.

  • Ability to work under pressure both within a team environment and as an individual.

  • Act as the first point of escalation for the team and apply Kepner Tregoe problem solving and decision making methodologies when dealing with customer impacting incidents.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.


  • A minimum of a Bachelor's Degree or higher although relevant experience will also be taken into consideration.

  • ITIL Foundation

  • Network, Security and Cloud Certifications an advantage.

  • Project Management and Operations Management Qualification.

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $120,000.00-$140,000.00. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at:


Primary Location : US-NC-Durham

Other Locations : US-IA-Iowa City, US-RE-Remote, US-TX-San Antonio

Work Locations :

US-NC-Durham-5425 Page Churchill

5425 Page Road


Job : Technology

Organization : Technology & Operations

Employee Status : Regular Employee

Job Type : Standard

Job Level : Manager

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : Jun 12, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2107332