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Pearson C2-Senior Software Developer in Durham, North Carolina

C2-Senior Software Developer



At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Position Summary

The Salesforce Senior Developer will be responsible for developing and maintaining the Salesforce Service and Community Cloud used for enrollment and customer service. The senior developer will be responsible to deliver technical support covering technical solution design and development of the application and implementation and optimization.

Primary Responsibilities

  • Analyze potential Salesforce enhancements and requests to determine the most optimal way to develop and build a best-in-class solution against the stipulated timelines

  • Bridge the technology and business worlds by breaking down complex problems to technical requirements to drive prioritized feature implementation

  • Work hand-in-glove with Business, Technology, UX and Quality Assurance teams to develop Salesforce enhancements during agile sprints and deliver high quality solutions that meet the business needs

  • Initiate and prioritize projects, assist in determining the best technical implementation methods, track Salesforce Service and Community cloud development, and launch plans

  • Handle inbound User requests, errors, and process questions

  • User and Permission Management

  • Dev/Test/UAT/Production environment management, System backups, Code check-in, error log management and remediation

  • Work within our change management process for development, new applications, and workflow updates.



  • Bachelor’s degree in Computer Science or equivalent

  • 10 years of experience in technical development of CRM/Salesforce

  • Experience in leveraging andcustomizing the Salesforce Community Cloud and Service Cloud platform on a continuing basis

  • Implementation experience of Omni channels for customer service.

  • Experience in Apex code, Trigger, Lightning flow, lightning components, Salesforce designer, community builder designer etc. 

  • Experience in debugging issues, performance improvement etc.

  • Salesforce certifications requirements:

  • Salesforce Certified Administrator (Advance Administrator preferred)

  • Salesforce Certified Platform Developer1, Salesforce Certified Platform Developer2.

  • Salesforce Certified Application Architect (preferred)

  • Salesforce Certified System Architect (preferred)

  • Use the declarative out of the box capabilities of Salesforce to meet business needs, including but not limited to things like maintain fields, objects, formulas, workflows, views, reports, dashboards, validations, assignment rules, and templates

  • Proactively seek out and identify needed system changes, updates, inefficiencies and/or inaccuracies that impact the efficiency and reliability of the system

  • Ability to independently develop complex solutions using SFDC capabilities as well as leveraging out of the box Salesforce tools and capabilities wherever possible/suitable

  • Experience in configuring Salesforce Knowledge development.

  • Strong understanding of Agile process and principles Experience in agile environment with Aha, Azure Dev Ops (ADO) etc.

Capabilities :

  • Customer centric

  • Strong communication skills

  • Works well in a matrix

  • Takes personal responsibility

  • Experienced in Agile methodology

Behaviors :

  • Open and positive attitude promoting confidence and credibility to peers, project and business stakeholders

  • Positive engagement with stakeholders at all levels

  • Highly adaptable and flexible.

  • Effectively manage performance issues

  • Ability to effectively deal with change

  • Highly accurate and detail-oriented

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MD-Columbia

Other Locations US-NC-Durham

Work Locations: US-MD-Columbia-Grantchester Merriweather 10960 Grantchester Way Two Merriweather Columbia 21044

Job: Technology

Organization: North America Connections

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Dec 2, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1915789

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.