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Pearson Business Analyst - Salesforce exp in Durham, North Carolina

Business Analyst - Salesforce exp

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

This Product Analyst (PA) role reports into Pearson’s technology organization in support of the Global Online Learning business. The PA will play a technology leadership role on our direct-to-learner initiatives and overall digital contact strategy that is driving increased learner engagement across multiple channels. This role also serves as a strategic partner to the marketing and recruitment functions of the Pearson Online Learning Services group.

The PA is an active participant in all phases of technology solution creation, working closely with cross-functional business and technology team stakeholders. The role is primarily responsible for gathering, clarifying, and documenting business requirements as well as translating them into actionable technical development artifacts including use cases, process diagrams, functional design documents and other SDLC and project lifecycle documentation. The PA also facilitates communications between the business and technology teams, serving as an advocate for business objectives and needs, including ongoing continuous improvement after the launch of new technology solutions and enhancements.

Specific duties and responsibilities include, but are not limited, to the following:

  • Providing support for marketing and recruitment services business interests and needs; building and managing productive relationships; and taking responsibility for business satisfaction and loyalty

  • Maintaining active communication with business users and key stakeholders to manage expectations regarding changes to systems and/or business requests

  • Organizing, leading and finalizing business requirements and design review sessions, documenting resulting decisions

  • Transforming business requirements and business scenarios/rules into actionable user stories and acceptance criteria

  • Participating in agile grooming and planning sessions to organize and prioritize epics, stories, and tasks that align with business expectation and desired outcomes

  • Facilitating cross-functional teams in User Acceptance Testing (UAT) and testing of new system functionality

  • Assisting with preparation of project initiation documents including timelines, resource requirements and project risks

  • Supporting ad-hoc analysis around business strategies and company KPIs

Qualifications

  • Bachelor’s degree in technology-related field and/or appropriate combination of other education and significant experience

  • Demonstrated acumen in business technology solution ideation, requirements elicitation, planning and a proven ability to balance strategic thinking with practical implementation

  • Excellent verbal and written communication skills that non-technical end users can understand

  • Strong ability to present ideas and information in group settings with the ability to persuade, negotiate, and facilitate conflict resolution

  • Expertise in translating business requirements into technical/software requirements, process modeling, and data mapping

  • Experience with business process improvement techniques and methodologies

  • Working knowledge of agile software development using Scrum-based project management

  • Ability to effectively manage work demands, time and stress in order to perform in a consistent manner

  • Requires 2-4 Years of experience in Salesforce and associated knowledge in Contact Center technology

NOTE: Due to Covid 19, this position will be remote-based until pandemic conditions allow us to use our offices safely.

#LI-POST

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-NJ-Hoboken

Other Locations US-NC-Durham

Work Locations: US-NJ-Hoboken-221 River 221 River Street Hoboken 07030

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 20, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2011024

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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