Pearson Director, Enrollment Experience in Dover, Delaware
Director, Enrollment Experience
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Reports to the VP, Enrollment and Customer Engagement and is responsible for leading and directing the system-wide provider enrollment department, including assessment of current systems, procedures, and personnel to ensure client satisfaction. Oversees all provider enrollment functions, including management of all provider enrollment personnel. Manages recruiting, objectives setting, coaching and performance monitoring of enrollment representatives
Consistently cast a strong, positive leadership shadow and regularly leverages various communication channels, including town halls, one-on-one, new hire class leadership interactions and focus groups to foster two-way communication and to inspire employees to see the link between their position and personal performance to organizational strategy, company performance and the CA brand
Achieves enterprise wide enrollment operational objectives by contributing enrollment information and recommendations to strategic plans and reviews; preparing and completing budgets and action plans; implementing production, productivity, quality, and customer-service standards; resolving problems
Meet or exceed monthly, quarterly, and annual revenue and growth targets.
Provide insight into the views of prospects and new customers for purposes of product and service development, analysis, and strategic planning.
Lead and develop a high performing team that sets the standard for customer experience and account expansion.
Collaborate with peers and senior leaders across Online Blended Learning and Pearson in the design, implementation, and ongoing evaluation of OBL enrollment engagement strategy aimed at ensuring prospects receive the highest quality service and experience.
Simplify and lead performance optimization efforts to increase efficiency and effectiveness of contact and lead development strategy
Partner with marketing and analytics to innovate new contact strategies and tests to optimize marketing messaging and results via prospect response and feedback
Partner with HR to ensure that we have a qualified pipeline of candidates for open enrollment positions.
Primary Location: US-RE-Remote
Work Locations: US-Remote Remote
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Nov 12, 2020
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 2009887
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.