Pearson Knowledge Management Coordinator-Remote in Daytona, Florida
Knowledge Management Coordinator-Remote - ( 2100673 )
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The primary purpose of the Knowledge Management Coordinator is to support Pearson Online Learning Services Knowledge Management best practices. The Knowledge Management Coordinator will update and maintain operational documents, websites, SOP’s, and other various internal knowledge resources. The Knowledge Management Coordinator will interact with leadership and all levels of staff across the organization to ensure all organizational content is current and aligned. The Knowledge Management Coordinator will be part of a team that is tasked with numerous projects and initiatives to enhance the overall efficiency and productivity of Pearson Online Learning Services.
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Supports the Knowledge Management Analyst through the administration of the POLS overall knowledge and information management strategy.
Monitor and maintain operational content using standard review periods, automated ticketing requests, and other sustainable best practices.
Extrapolate relevant data as needed from various sources to create awareness for policy updates/changes/confirmation.
Identify opportunities for content additions, improvements, and innovations and effectively pitch those ideas to the team and stakeholders.
Establish and maintain a highly cooperative environment and foster collaboration across all areas.
Builds a mutual understanding and alignment of strategic objectives and aligns with internal processes within multiple cross functional groups.
Serves as point of contact for maintaining knowledge management base content.
Provides administrative support during cross-functional meetings and team activities as needed.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
4-year degree from an accredited institution and/or equivalent experience
Knowledge in and experience with Microsoft O365 suite (Word, Excel, Access, PowerPoint, SharePoint, Forms, Flow, OneNote, Teams, and Vizio) and knowledge of Lucidchart and the Google office suite of products.
Experience with implementing SharePoint based design and workflows preferred.
Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups.
Ability to multi-task and manage multiple deadlines with a limited degree of supervision.
Must have the ability to work under pressure with flexibility in a virtual team setting.
Basic HTML, CSS and JSON skills helpful.
At least two years of work experience, in knowledge management and/or communications.
Knowledge of project management concepts, tools and activities, requirements analysis and facilitation helpful.
Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization
Primary Location : US-FL-Orlando
Other Locations : US-NC-Greensboro, US-FL-West Palm Beach, US-AZ-Chandler, US-AZ-Flagstaff, US-SC-Charleston, US-IL-Carbondale, US-IL-DeKalb, US-AZ-Glendale, US-SC-Spartanburg, US-IL-Davenport, US-FL-Miami, US-NC-Winston Salem, US-IL-Bloomington, US-IL-Champaign, US-SC-Florence, US-FL-Daytona, US-NC-Wingate
Work Locations :
US-FL-Orlando-2101 Park Center
2101 Park Center DriveSuite 250
Job : Customer Service
Organization : North America
Employee Status : Regular Employee
Job Type : Standard
Job Level : Individual Contributor
Shift : Day Job
Travel : No
Job Posting : Feb 2, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2100673