Pearson Jobs

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Pearson Systems Administrator in Columbia, Maryland

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Working from Pearson’s Columbia MD office, the Systems Analyst will join the team who manages our direct delivery support services for our customers nationwide. Candidates should have practical experience in the support and administration of various IT services. We are looking for someone who has the hands-on experience as well as the ability to manage and “get things done” in a highly technical environment. Professional customer service skills and independent troubleshooting capabilities are an inherent requirement of this role.

This position does allow for occasional work from home ( Hybrid Model). In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

NOTE: T hese are local positions as office time is required

The following equipment will be provided to you by the company as a full-time employee:

  • Laptop and phone

  • Headset

The following equipment will need to be provided by you, as the employee, when working from home:

  • 2nd monitor (required)

  • Keyboard (preferred)

  • Mouse (preferred)

Overall Responsibilities:

  • Provide technical support and roll out solutions in planning, coordination, design, configuration, implementation, upgrade, and ongoing maintenance/monitoring along with day to day management of most school staff and student technology and applications

  • Assist with escalated school staff and student tech support issues as needed, resolving customer issues using proven troubleshooting techniques

  • Assist with troubleshooting daily technical issues and other day to day tasks as required for both internal and external customers

  • Administer and troubleshoot Windows operating systems (workstation and server), laptop computers, Apple iPads, Chromebooks and printers

  • Administer and troubleshoot all apps on Google Workspace and Microsoft 365

  • Configure devices for school staff and students and ensure they have access to all required tools and resources

  • Build, deploy, maintain, and manage servers running various services, including but not limited to, domain controllers, file and print, web, linux, SharePoint, SCCM, DNS/DHCP

  • Independently gather, evaluate and assess key application functions as it relates to customer needs

  • Provide mentoring to Service Desk teams supporting our customers

  • Primary escalation point of contact for support desks, accepting requests through ticketing systems and other channels, such as email, IM, or in person

  • Track and follow open tickets via multiple ticketing systems and other channels

  • Regularly prioritize, communicate, and complete various tasks on multiple diverse projects

  • Actively participate in conference calls and gather business requirements from stakeholders

  • Resolve work collaboratively and effectively on team projects while demonstrating the ability to complete technical tasks on time and on target with minimal guidance

  • Creating, documenting, and following standard processes and procedures

  • Contribute to and maintain a knowledge base repository

  • Other duties as assigned

Qualifications

Technical Capabilities & Proficiencies:

  • Possess knowledge and hands on experience with many, if not most of the following:

  • AD Manager

  • Apple IPads

  • BetterCloud

  • Chromebooks

  • DNS, DHCP, SMTP, and Other Services

  • File and Print Services

  • Google Cloud Directory Sync (GCDS aka GADS)

  • Google Workspace (G Suite) including Gmail, Drive, Chat, Meet

  • Great Plains

  • HP/Dell Hardware Configuration and Troubleshooting

  • IIS and Basic HTML

  • Jamf

  • Microsoft 365 (Azure Active Directory, Exchange, SharePoint, Office) *

  • Microsoft Active Directory (User & Computers, Group Policy, Sites and Services, Domains and Trusts) *

  • Microsoft Endpoint Manager (Intune and Autopilot) *

  • Microsoft SharePoint Farm

  • Microsoft System Center Configuration Manager (SCCM) *

  • Microsoft Windows Workstation and Server Administration (Win 10 - Ser 2008, 2012, 2016, 2019) *

  • Multifunction Print Devices

  • Powershell Scripting

  • SFTP

* (extensive hands on experience and highly preferred)

Knowledge and experience of the above includes, but not limited to, day-to-day operational support, troubleshooting, provisioning, design, installation, configuration, administration, and maintenance.

Experience and Requirements:

  • Bachelor’s degree in computer science or equivalent work experience

  • Minimum of 3 years of experience in systems administration or equivalent in a large enterprise environment

  • Able to work on call, evenings and/or weekends when necessary

  • Available 24x7 during critical outages of supported systems

  • Ability to understand technology and successfully integrate it into dynamic and diverse environments

  • Ability to plan, prioritize and organize work schedule to maximize performance and meet real-time customer needs

  • Excellent written and oral communication skills. Must be able to communicate clearly, concisely, and appropriately within a wide range of audiences.

  • Ability to establish priorities, work independently, and proceed with objectives without supervision.

  • Ability to switch gears when more pressing issues come and juggle multiple calls and projects simultaneously

  • Excellent attention to detail

  • Demonstrated ability to work in a fast paced environment

  • Customer focused approach

  • High degree of flexibility

  • Team player track record

  • Ability to work remotely, if necessary

  • Broadband Service at Home

  • Ability to work from home in a secure and distraction free environment

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html 

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 2108595

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