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Pearson Document Verification Specialist in Columbia, Maryland

Document Verification Specialist


Company Summary:

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson’s Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology, and helping students achieve both academic and personal success.

Group and Department Summary:

Family Support Group

Family Support’s primary purpose is to enhance enrollment and retention by providing the best possible experience for families and students. With the services we provide to schools, students and families, we also support key accountabilities within marketing, sales, client relations and school services including:

  • Enrollment and Retention

  • Sales/Proposals

  • Client and School Satisfaction

  • Graduation Rate

Family Support Operations Department

The Family Support Operations department is accountable for achieving the highest levels of customer experience, enrollment goal achievement, regulatory compliance and operational/financial efficiency in these support services:

  • Enrollment and Academic Placement document processing and verification, including tracking the disposition of withdrawn students

  • Partner Program and iNaCA back-office enrollment support for our schools/institutions

  • Special Operations

  • Family Support strategic and process improvement initiatives

Position Summary:

Working from our office in Columbia, MD, the Document Verification Specialist’s primary responsibilities are to assist the Family Support Operations Team by accurately and efficiently reviewing student enrollment and academic documentation. The Specialist communicates with families regarding missing or incomplete documentation and data and answers parent inquiries. Other responsibilities include the maintenance of enrollment data and assisting with the saving, uploading, and scanning of enrollment documentation as needed. This position is integral to the success of the Family Support Operations Team. A successful candidate will remain current on regulations and requirements for all states in addition to state and federal guidelines related to student data and school-specific deadlines. The Enrollment Family Support Operations Department is the critical first connection between Connections Academy and our families, and it is essential that the Document Verification Associate, as a member of the Family Support Operations Team, provide the necessary level of support to meet our goals. This position will work in the PCx instance of the Enrollment System.

Primary Responsibilities:

  • Accurate processing of enrollment documentation including proof of age, proof of residency, and immunization records within 24 business hours of receipt;

  • Review academic documentation including report cards, unofficial transcripts, state test scores, and home school documents for compliance and completeness within 24 business hours of receipt;;

  • Review special education documentation including Individualized Education Plans (IEP),evaluation reports, and 504 Plans for compliance and completeness;Review gifted documentation including gifted evaluations, Gifted Individualized Education Plans (GIEP), and testing results for compliance and completeness;

  • Communicate with families who have submitted invalid or incomplete documentation through phone and email correspondence;

  • Contact families who have been identified as needing additional support or documentation;

  • Assist with naming, saving, and uploading of enrollment and academic documents as needed;

  • Assist the Family Support Operations Team in record maintenance, as needed;Develop an understanding of the enrollment document upload process in order to communicate when issues occur;

  • Clearly communicate additional enrollment and placement tasks that are needed in order to progress through the process in verbal and written form;

  • Demonstrate an understanding of the enrollment and course placement process and how the Specialist role impacts the workflow of other positions;

  • Maintain accuracy of student records/data in accordance with all regulatory requirements;

  • Demonstrate a general understanding of Connections Academy’s special education program, Individual Education Programs (IEPs), and processes for supplying related services to students;

  • Coordinate with the Enrollment Team to assist with counseling calls made to prospective families;

  • Remain up-to-date with changes in policies and requirements, and communicate these changes to families when applicable;

  • Work with site-based staff (e.g., School Administrative Assistants, Special Education Directors, and School Counselors) to coordinate data collection and key enrollment processes;

  • Maintain accuracy of student records/data in accordance with all regulatory requirements; and

  • Other duties as assigned

Pearson Online & Blended Learning is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided to you by the company as a full-time employee:

  • Laptop and phone

  • Headset

The following equipment will need to be provided by you, as the employee, when working from home:

  • 2nd monitor (required)

  • Mouse (required)

  • Keyboard (required)



  • Associates or Bachelor Degree preferred

  • Prior Family Support Operations experience preferred

  • Prior school enrollment/registration experience is a plus

  • Prior education experience is a plus

  • Excellent Computer Skills

  • Excellent customer service skills a plus


  • Excellent data analysis skills.

  • Knowledge of online student information systems a plus.

  • Excellent customer service skills a plus.


  • Ability to pay close attention to detail is essential

  • Flexibility and the ability to work in a fast-paced work environment.

  • Willingness to adapt to consistent change

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MD-Columbia

Work Locations: US-MD-Columbia-Grantchester Merriweather 10960 Grantchester Way Two Merriweather Columbia 21044

Job: Customer Service

Organization: North America Connections

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 13, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1915005

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.