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Pearson Technical Specialist - Product Technical Operations in Colombo, Sri Lanka

Technical Specialist - Product Technical Operations

Description

Technical Specialist - Product Technical Operations

What you will do

Be a domain expert for Pearson products and platforms

Primary duties:

  • Working with diverse web-based applications and learning management systems in a production, mission critical environment diagnosing complex user, application and/or systems problems

  • Provide solutions to the miss behaviours in complex integrated product platforms in Pearson

  • Proceed user data fixes and optimizations for customer requests and application miss behaviours

  • Proactively address middleware and applications’ environment related problems and fix them

  • Coordinate with product teams to prioritize identified application functional issues

  • Communicate and triage with various product and platform teams to resolve issues based on severity

  • Capacity to seek new opportunities based on business needs and company growth

  • Working with external vendors to support systems as required

  • Participating in disaster recovery / business continuity planning

  • Work on 24x7 shift basis

  • Participate in an on-call roster

Provide technical consultancy for developing tools and automation

Primary duties:

  • Develop test and deploy issue fixing tools

  • Provision environments for internal tools hosting and get them

  • Identify and propose new areas of tool development, process automation and process improvements

  • Q&A internal tools using automated test suites and synthetic user journeys

  • Manage existing operations support tool infrastructure and road map

  • Take the ownership in design, documentation and visualization of operations solutions architecture

  • Ensure implementations meet design specifications and establish standards

  • Maintain operations solutions maintainability , scalability , sustainability And cloud readiness

  • Drive processes to on board new platforms

  • Reduce complexities and turn around time in it operations

  • Train mentor and guide operations engineering team

  • Provide well written documents as standard operating procedures

Qualifications

What you need to have

Mandatory requirements

  • 5 years experience in Application Support/Operations Support/Technical support domains

  • 1 years of playing the Technical Specialist or a similar responsibility

  • Well-established experience in working with DevOps, SysAdmin, Networking and DBA teams to solve problems

  • Strong analytical skills to solve problems prone daily basis

  • Ability to decipher detailed deployment plans

  • Ability to effectively multi-task on a variety of daily work assignments in a challenging, fast-paced work environment

  • Excellent business communication in English

  • Experience with documentation of complex issues, processes, procedures

  • Strong analytical and problem-solving skills

  • Ability to understand and clearly explain technical issues to both technical and non-technical stakeholders

  • Strong team player with the ability to work independently

  • Self-motivation to learn and share expertise of new skills and technologies

  • Ability to work in Windows and Linux/Unix environment

  • Experience scheduling and preparing appropriate resources to participate in deployments

  • Capacity to seek new opportunities based on business needs and company growth

  • Creative problem solving skills

  • Excellent knowledge in Linux and Solaris operating systems

  • Understanding on the basics of AWS

  • Experience with SQL query and understanding of relational database concepts

  • Experience with a scripting language such as perl, python, bash, csh

  • Ability to read and understand code in Java/J2EE, PHP, XML,.NET, or PHP

  • Experience with web application architecture and distributed applications

  • Experience with application-based JMS, Apache, Tomcat

  • Experience in deploying and managing web applications using Docker

  • Experience in JIRA and version control (SVN,Git)

Beneficiary skills

  • Redhat Certified Systems Engineer

  • Certifications in AWS

  • Previous experience with an enterprise service bus

  • Experience in Oracle DB

  • Familiarity with networking, systems administration

  • Experience with programming in Java/J2EE, PHP, XML, .NET, or PHP

  • Experience with NodeJS and ReactJS

  • Experience with configuring CICD tools like Jenkins

  • Knowledge on ETL tools like pentaho

Primary Location: LK-1-Colombo

Work Locations: LK-Colombo-Orion City Sascon Bldg Orion City Sascon Building No. 752/5 Dr Danister De Silver Mawatha Colombo

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Aug 12, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1910045

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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