Pearson Team Lead - Change Management in Colombo, Sri Lanka
Team Lead - Change Management
Learner at the heart
Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 170 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose.
We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.
Why we need you
We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world.
Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.
We're investing in our technology and infrastructure. By working at Pearson, you have a unique chance to make a real difference to the lives of people all over the world.
Across the world we believe strength and success comes from diversity in our people - all qualified applicants are encouraged to apply. In the US, Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.
Our Technology team provides the essential digital infrastructure that underpins Pearson’s global portfolio of products and platforms. We have open and collaborative teams in place working to build efficient global platforms and scaling digital products to reach hundreds of millions of learners around the world, while delivering elastic, secure, data-driven services.
The Technology team also drives and coordinates how we work with technology partners to establish Pearson as a destination for innovation in education. Our aim is to ensure that our customers have access to more products and learning solutions in more regions while continually offering a high-quality user experience.
About Technology Operations
Technology Operations oversees the design, build and operation of the infrastructure that underpins and runs all technology within Pearson. The team also ensures Pearson’s core services perform at a world-class level for both customers and the business, and that our employees have access to the technology support services they need to carry out their work every day.
The team covers: Service Transition, Planning & Support | Service Operations| Continuous Improvement | Cloud Infrastructure | Communications Management | Application Management Services
About the job
The Team Lead-Change Management is responsible for executing the Change Management process for Technology to support the business globally. This position will play a key role in helping projects (change initiatives) meet business, schedule and budget objectives, including changes to business processes, systems and technologies. The primary focus will be reviewing and controlling of production changes while ensuring minimal business impact. Further he/she will provide process/technical leadership for Change Managers on daily basis. The Team Lead-Change Management will work to drive faster adoption, greater utilization and higher proficiency on the changes impacting internal and external customers of the organization such that business requirements are achieved. This is a fast-paced job that requires quick response, decision making and leadership capabilities.
Coordinating day-to-day execution of the Change Management process.
Facilitate Change Advisory Board (CAB) meetings by acting as a change reviewer/approver for the scheduled changes.
Leading and guiding a group of Change Managers from different regions with different levels of seniority and functional experience to meet the demands of the customer.
Identify required changes to the process and implements approved process changes. Assist in the development of change workflow to facilitate the process.
Managing and measuring work with empirical metrics.
Liaising with Service Delivery Directors / Managers on planning and coordination.
Ensure that Changes are communicated in a timely manner.
Communicate Change Management process changes to the organization.
Ensure post review of changes to evaluate if the change was successfully implemented and that the change process was followed.
Ensure creation and distribution of Change Management reports including incidents caused by changes, incidents resolved by changes, successful and failed changes.
Monitor and report on the effectiveness of the Change Management process.
Provide continual mentoring to the Tech Support teams in the Change Management process.
Essential skills, qualifications and experience
Bachelor’s degree in Computer Science / Information Technology or equivalent qualification
7 years of experience in the industry and 2 years in a similar capacity with solid understanding of ITIL process.
ITIL Foundation certification
Experience and sound knowledge on change management principles and methodologies.
Experience with large-scale organizational change effort.
Familiarity with project management approaches, tools and phases of the project lifecycle.
Exceptional communication skills – both written and verbal.
Able to work effectively at all levels in an organization.
Problem solving and root cause identification skills.
Strong analytical and decision making abilities.
Must be a team player and able to work with and through others.
Ability to influence others and move towards a common vision or goal.
Development and software configuration skills.
ITIL Intermediate Level Certifications (Service Transition/Release Control & Validation etc.)
CSM (Certified Scrum Master) Certification
PMP (Project Management Professional) qualification
Primary Location: LK-1-Colombo
Work Locations: LK-Colombo-Orion City Sascon Bldg Orion City Sascon Building No. 752/5 Dr Danister De Silver Mawatha Colombo
Organization: Technology & Operations
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jan 16, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1816519
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.