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Pearson Senior Systems Engineer in Colombo, Sri Lanka

About Pearson

Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever, and however, they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services, and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.

Overview

The Senior Systems Engineer – Linux Platform is primarily responsible for managing all aspects of configuring, monitoring, maintaining, and troubleshooting the production servers and handling requests and problem escalations from Service Desk and other departments. The engineer determines the severity of issues (triage), prioritizes issues, performs diagnosis of system and software components to identify root cause, and acts or recommends corrective action for resolution.

The engineer will work with other networks, databases, software & quality engineering teams, and technical product managers and vendors to clearly state problems, troubleshoot, diagnose and/or resolve complex technical issues.

Technical Competencies

  • 5+ years of experience working in enterprise-level Linux and/or Unix server environments with extensive knowledge of systems and server maintenance. (CentOS, RedHat, Ubuntu)

  • 1+ Years of experience working with multiple cloud providers such as Azure, GCP & AWS.

  • Experience with configuration management tools such as Puppet, Ansible, Chef.

  • Solid knowledge of TCP/IP networking, and related network services ( DNS, SMTP, DHCP, SFTP, FTP, etc.)

  • Solid knowledge of centralized authentication methods for Linux servers such as Active Directory and LDAP.

  • Experience with scripting using at least one language such as BASH, Python, Perl, Go, etc.

  • Experience in diagnosing and troubleshooting problems in bare metal or virtual/cloud environments.

  • Experience in SAN/NAS configuration and migration.

  • Experience with ITSM (Change, Incident, Service request management) specially using the ServiceNow platform.

  • At least conceptual knowledge of network technologies (firewall, switches, router, load balancers, etc)

  • General knowledge of virtualization concepts (VMWare)

  • Knowledge in different server backup technologies such as TSM, NetBackup, etc.

  • Knowledge and experience in antivirus and malware engines (Bitdefender, Symantec, etc)

  • Knowledge of IPS IDS tools such as TrendMicro would be a plus.

  • Experience with infrastructure as a code. (IE. Terraform) would be a plus.

  • Sound knowledge in server hardening.

  • Sound well in source control tools such as Bitbucket, GitHub, and CI/CD tools such as Jenkins, RunDeck

  • Ability to work with Vendors and other internal teams to optimize systems use and configuration.

  • Development of Standard Operational Procedures (SOPs) Identify and track Continuous Improvement opportunities.

  • Ability to work on a 16x5 rotating shift and able to adjust work schedule.

  • Ability to cover on-call and support critical issues during weekends and holidays.

Non-Technical Competency

  • Should have very good verbal & written communication skills.

  • You are familiar with agile methodologies.

  • You have a pragmatic outlook and open communication with others.

  • You understand the impact of your decisions on the business, department, and team.

  • Right attitude, a passion for customer service, and good interpersonal skills.

Educational & Professional Qualifications

  • Bachelor’s degree in Computer Science, IT, or any other equivalent qualification.

  • Redhat Certified Systems Administrator

  • Redhat Certified Engineer

  • ITIL – Foundation

  • AWS Certified Architect - Associate certification.

  • Certified in Terraform Associate would be an added qualification

Challenges

  • Working with counterparts in other global teams

  • Ability to learn and absorb new technologies and skills faster.

  • 24x7 Availability in case of emergencies

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Job: ENGINEERING

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 4453

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