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Pearson Senior Systems Engineer in Colombo, Sri Lanka

The Senior Engineer – Windows Platform is primarily responsible for managing all aspects of configuring, monitoring, maintaining, and troubleshooting the production servers and handling requests and problem escalations from Service Desk and other departments. The engineer determines the severity of issues (triage), prioritizes issues, performs diagnosis of system and software components to identify root cause, and acts or recommends corrective action for resolution.

The engineer will work with other networks, database, software & quality engineering teams and technical product managers and vendors to clearly state problems, troubleshoot, diagnose and/or resolve complex technical issues.

Accountabilities / Responsibilities

  • Participate in long range planning and ensure those plans are consistent with business objectives for resiliency, disaster tolerance, and regulatory compliance

  • Set direction and develop strategies based on industry best practices and technology trends for the platform

  • Participate in research, innovation, evaluations, and proof-of-concept activities

  • Participate in problem management activities for problems with result in availability issues for the platform

  • Evolve, monitor, maintain or even replace existing systems for continuous growth

  • Take part in advanced end to end troubleshooting

  • Be excited to learn more and solve problems in scaling large systems


  • Working with counterparts in other global teams

  • Ability to learn and absorb new technologies and skills faster.

  • 24x7 Availability in case of emergencies

Technical Competencies

  • 6+ years of experience with designing, building, and administrating complex Windows platforms and operation of medium to large-scale enterprise and cloud infrastructures, databases, and application systems with high-availability requirements

  • Automation experience using configuration management systems to both deploy and maintain services such as Puppet, Jenkins

  • Strong proficiency with mainstream Windows operating systems, such as Windows 2003/2008/2012 (R2)

  • 2+ Years of administration experience of IIS 6 & 7 with exposure to IIS 8

  • 1+ Years of experience on working with multiple cloud providers such as Azure, vCloud & AWS

  • Experience with config management tools such as Puppet, Ansible and infrastructure automation tools such as Terraform

  • Sound well in repositories such as Bitbucket, GitHub and CI/CD tools such as Jenkins, RunDeck

  • Administration experience on Apache / Tomcat /WAMP/ GlassFish web/app services

  • Extensive experience using PowerShell and Python to automate repeatable work

  • Experience in scripting with Batch, VB, Perl & WMI

  • Sound experience on Windows Operating System hardening

  • Sound analytical and troubleshooting skills

Non-Technical Competency

  • Should have very good verbal & written communication skills.

  • You have experience in leading and developing people.

  • You are familiar with agile methodologies.

  • You have a pragmatic outlook and with open communication to others.

  • You understand the impact of your decisions on the business, department, and team.

  • Right attitude, a passion for customer service and good interpersonal skills.

Educational & Professional Qualifications

  • Bachelor’s degree in Computer Science, IT or any other equivalent qualification.

  • Microsoft Certified Systems Engineer (MCSE)

  • Microsoft Certified IT Professional (MCITP)

  • Microsoft Certified Solutions Associate - (MCSA) - Server Infrastructure

  • ITIL – Foundation

  • AWS Certified Architect - Associate certification would be an added qualification

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Organization: Technology & Operations

Schedule: FULL_TIME

Req ID: 280