Pearson Senior Systems Engineer in Colombo, Sri Lanka
The Senior Engineer – Windows Platform is primarily responsible for managing all aspects of configuring, monitoring, maintaining, and troubleshooting the production servers and handling requests and problem escalations from Service Desk and other departments. The engineer determines the severity of issues (triage), prioritizes issues, performs diagnosis of system and software components to identify root cause, and acts or recommends corrective action for resolution.
The engineer will work with other networks, database, software & quality engineering teams and technical product managers and vendors to clearly state problems, troubleshoot, diagnose and/or resolve complex technical issues.
Accountabilities / Responsibilities
Participate in long range planning and ensure those plans are consistent with business objectives for resiliency, disaster tolerance, and regulatory compliance
Set direction and develop strategies based on industry best practices and technology trends for the platform
Participate in research, innovation, evaluations, and proof-of-concept activities
Participate in problem management activities for problems with result in availability issues for the platform
Evolve, monitor, maintain or even replace existing systems for continuous growth
Take part in advanced end to end troubleshooting
Be excited to learn more and solve problems in scaling large systems
Working with counterparts in other global teams
Ability to learn and absorb new technologies and skills faster.
24x7 Availability in case of emergencies
6+ years of experience with designing, building, and administrating complex Windows platforms and operation of medium to large-scale enterprise and cloud infrastructures, databases, and application systems with high-availability requirements
Automation experience using configuration management systems to both deploy and maintain services such as Puppet, Jenkins
Strong proficiency with mainstream Windows operating systems, such as Windows 2003/2008/2012 (R2)
2+ Years of administration experience of IIS 6 & 7 with exposure to IIS 8
1+ Years of experience on working with multiple cloud providers such as Azure, vCloud & AWS
Experience with config management tools such as Puppet, Ansible and infrastructure automation tools such as Terraform
Sound well in repositories such as Bitbucket, GitHub and CI/CD tools such as Jenkins, RunDeck
Administration experience on Apache / Tomcat /WAMP/ GlassFish web/app services
Extensive experience using PowerShell and Python to automate repeatable work
Experience in scripting with Batch, VB, Perl & WMI
Sound experience on Windows Operating System hardening
Sound analytical and troubleshooting skills
Should have very good verbal & written communication skills.
You have experience in leading and developing people.
You are familiar with agile methodologies.
You have a pragmatic outlook and with open communication to others.
You understand the impact of your decisions on the business, department, and team.
Right attitude, a passion for customer service and good interpersonal skills.
Educational & Professional Qualifications
Bachelor’s degree in Computer Science, IT or any other equivalent qualification.
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified IT Professional (MCITP)
Microsoft Certified Solutions Associate - (MCSA) - Server Infrastructure
ITIL – Foundation
AWS Certified Architect - Associate certification would be an added qualification
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Organization: Technology & Operations
Req ID: 280