Pearson Senior IT Engineer in Colombo, Sri Lanka
Senior IT Engineer
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Senior Systems Engineer
The Senior Systems Engineer is a member of the team who performs all aspects of configuring, monitoring, maintaining, and troubleshooting the client devices across the site, client connectivity across the site, handling requests and problem escalations from Service Desk and other departments. Senior Systems Engineer performs diagnosis of system and software components to identify root cause, and takes action or recommends corrective action for resolution. Senior Systems Engineer will work with other networks, database, software quality engineering teams and vendors to clearly state problems, troubleshoot, diagnose and/or resolve complex technical issues.
Accountabilities / Responsibilities
Show accountability and end to end ownership of support and build issues across a variety of platforms and technologies
Provide solution to any complex IT related challenges in the organization.
Delivery focused with the ability to interact directly with internal customers as a service provider
Work alongside other departments to achieve company goals and visions.
Co-Managing, monitoring and daily IT operations across entire site.
Review completed tasks to ascertain compliance with standards
Supporting and an on-call rotation model.
Ensure that the company’s data and information are protected from unauthorized access
Keep up with trends in the constantly evolving information technology industry.
To Work ,Where relevant ,with the BCP Team to ensure effective security measures are being implemented
Install and configure Windows/ Linux / Apple on physical and virtual systems
Help in identifying, troubleshooting and resolve technical issues related to the Windows/ Linux / Apple /Android /Raspberry systems & devices.
Interfaces with hardware vendors to maintain and schedule repair of systems in a timely manner
Ensure system availability and performance by proactively monitoring the usage
Ensure change management processes, incident and problem management processes are followed
Implement effective problem management processes to identify and proactively remediate incident trends
Lead small groups of systems administrators
Having worked with defined procurement standards/ process in a global organization
Have working knowledge of SCCM and other imaging solutions.
Have working knowledge of Windows/Linux environments and be familiar with day to day operations of servers.
Have working knowledge of Networking environment and be familiar with day to day operations of ground level networking activities.
Have working knowledge of Avaya Communication Manager.
Experience of using Service Now or similar incident and change tracking tools
4 years exposure to IT industry work experience in systems engineer capacity
Should have very good verbal & written communication skills.
Should be able to work independently with minimum supervision from onsite locations.
Should be willing to work on extended and irregular hours when required.
Strong self-starter, motivated to help TEAM in their deliverables
Should be able to carry out expected tasks without supervision
Ability to handle multiple concurrent tasks.
Right attitude, a passion for customer service and good interpersonal skills.
Ability to make sound decisions in critical situations
Ability to work efficiently in a fast paced environment
Educational & Professional Qualifications
Higher Diploma Or Bachelor's Degree in Information Technology or related field
ITIL Foundation certificationwill be an added qualification
Primary Location: LK-1-Colombo
Work Locations: LK-Colombo-Orion City Rigel Bldg Orion City Rigel Bldg No 752 Dr. Danister De Silva Mawatha Colombo 900
Organization: Technology & Operations
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 13, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1719725