Pearson Senior CyberArk Support Engineer in Colombo, Sri Lanka

Senior CyberArk Support Engineer


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Senior Privileged User Management (PUM) Engineer will participate in the delivery of a best in class 24 x 7 service to ensure that access to systems is available, timely and at the appropriate level of permissions against a least privilege model. As a 2nd / 3rd level support engineer the individual will provide support with on-boarding, escalation path, coordinate with product vendor.


As a direct report to the Support Manager you will have the following accountabilities:

  • Perform routine maintenance on the CyberArk platform

  • Identify opportunities for system optimisation

  • Participate in on-call rotation as a member of an Incident Response Team (IRT) and respond to emergency calls during non-business hours, as needed

  • Act as a mentor to junior team members and take an active role in developing internal capability.

  • Ensure the technical development of team members happens at pace and that services adjust to emerging Industry trends.

  • Adherence to process, policies and procedures to perform role

  • Maintenance of technical documentation for CyberArk platforms and services


Experience Required

  • Expert level understanding of privileged user management concepts and processes

  • Expert level knowledge and Hands-On experience in deployment, configuration, integration and troubleshooting CyberArk Privileged Account Security (PAS) product suite (Enterprise Password Vault, Password Vault Web Access, Central Policy Manager, Privileged Session Manager, Application Identity Manager, Privileged Threat Analytics)

  • Knowledge and expertise in the workings of privileged user access within Operating Systems (windows / UNIX), VMware ESXi, Network Devices, Middleware and Databases

  • Hands-On experience in troubleshooting issues related to privileged account management for target systems like Windows / UNIX servers, VMware ESXi, Network Devices, Middleware and Databases

  • Experience in troubleshooting CyberArk Privileged Account Security (PAS) product suite integration with the wider eco-system, including ticketing systems (ServiceNow), Active Directory, security logging and monitoring (Splunk), identity and access management (ForgeRock), enterprise monitoring and alerting using SNMP

  • 3-5 years of overall hands-on experience using CyberArk Privileged Account Security (PAS) product suite of which at least 2 years must be using v9.x

  • 3-5 years of hands-on experience in providing CyberArk Privileged Account Security (PAS) BAU level 2 / 3 support

  • CyberArk Trained and Certified

  • Experience in the use and troubleshooting of Windows RDP, SSH connections

  • Experience in the use and troubleshooting of CyberArk Web Service APIs / SDK

  • Experience operating within a 24x7 operational service Current understanding of Industry trends and emerging threats

  • Strong understanding of incident response methodologies and technologies


  • Broad understanding of information security and risk management concepts, standards, planning and controls

  • Virtualization security technologies

  • Professional IT Accreditations (CISM, CCSA, CCSE, JNCIA, CCNA, CISSP, CompTIA Security)

  • Experience with the design and architecture of complex security and IAM solutions.

  • Working knowledge of any of the IAM products from any of the following vendors: ForgeRock, Oracle, IBM , CA Technologies, Sailpoint, etc

  • Exposure to security within AWS / Azure cloud services

  • Exposure to security within DevOps


  • Non customer facing role but an ability to build strong relationships with internal teams, and senior leadership, is essential

Primary Location: LK-1-Colombo

Work Locations: LK-Colombo-Orion City Sascon Bldg Orion City Sascon Building No. 752/5 Dr Danister De Silver Mawatha Colombo

Job: Technology

Organization: Technology & Operations

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: May 14, 2018

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1804032

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.