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Pearson HR Operations Administrator in Col. Zedec Santa Fe, Mexico

HR Operations Administrator - ( 2101532 )


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The Global Service Desk Administrator supports the Global Service Desk Advisor in the management of the HR Global Service Desk to provide world class HR operational and transactional services to the organization.

Position Description

Position Title: Global Service Desk Administrator

Job Level: Individual Contributor

Report Directly to: Global Service Desk Advisor

Schedule: From 8:00 to 17:00 hrs Monday to Friday

Work Location: Antonio Dovali Jaime No 70, Col. Zedec Santa Fe, Ciudad de México

Key Deliverables

  • Responsible for the effective and efficient delivery of simple HR SSC services in line with existing policies and procedures all while meeting established KPI’s and SLA’s.

  • Case Management: Management of cases according to established ways of working. Utilization of Service Now (SNow) to log queries as tickets and ensure its closure. Take ownership of end-to-end case management processes

  • Stakeholder Management: Respond to employee enquiries in an efficient and effective manner, clarifying policies and procedures and processing their request.

  • Continuous Improvement: Maintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement

  • Knowledge Management: Maintain a working knowledge of all issues, changes and/or updates, administrative requirements, as well as systems and telecommunications capabilities relating to the Service Desk Team


EssentialSkills /Experience


Fluent in English (both written and oral).

Bachelor’s Degree in Human Resources, Business Administration, and any related courses

6 months as minimum working experience, fresh graduates are encouraged to apply.

Experience across core HR functions (e.g. Onboarding, Offboarding, Leaves, etc.) with specific experience in HR process design, transaction support, and employee administration is an advantage.

Experience in working at Contact Centres within a Shared Service environment is also an advantage

Soft Skills: Organized, proactive, collaborative with peers and colleagues

Technical Knowledge: Personal computer skills, including MS Office and Outlook.

Thanks for being interested and wish you success!

Primary Location : MX-MX-Col. Zedec Santa Fe

Work Locations :

MX-Santa Fe-Antonio Dovali Jaime No 70

Antonio Dovali Jaime No. 70Torre B, Piso 6

Col. Zedec Santa Fe01210

Job : Human Resources

Organization : Human Resources

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Job Posting : Apr 8, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2101532