Pearson Qualify & Transfer Agent - Part Time in Chandler, Arizona
Qualify & Transfer Agent - Part Time
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Recruitment Services Mission Statement
“A highly ethical, motivated, and competent group of student advisors that collaborates with academic partners and peers to interview and advise highly qualified student prospects that are capable of graduating from their selected institution and program to fulfill their aspirations. We strive to become a world-class organization full of engaged minds committed to education with a passion for excellence.”
The Qualify and Transfer Agent supports the student application process by partnering with the Enrollment Advisors to contact prospective new students for online Higher Education programs.Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead, transfers and contact percentage metrics.
Specific duties and responsibilities include, but are not limited to, the following.Other duties and responsibilities may be assigned.
Maintain a minimum standard of outbound or inbound calls to prospective students.
Achieve speed to lead and contact efficiency metrics.
Approach each call with a goal to successfully transfer qualified prospective students to an Enrollment Advisor.
Provide information to students about admissions processes and/or requirements via phone.
Accurately record interactions with each prospective student in the database.
Be an active participant in weekly coaching and team meetings.
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs.
2-year degree from an accredited institution and/or appropriate combination of education and experience preferred
One to Three years customer service experience in an outbound/inbound calling environment preferred
Outstanding written and verbal communication skills with an attention to detail required
The ability to multi-task and work well under pressure with tight timelines
Proficient in MS Office and Google Suite preferred
Ability to work weekends as business needs dictate
Ability to work 15-20 hours per week
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-AZ-Chandler
Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Aug 10, 2018
Job Unposting: Ongoing
Schedule: Part-time Regular
Req ID: 1811494
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled