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Pearson Knowledge Management Specialist in Chandler, Arizona

Knowledge Management Specialist


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.


The primary purpose of the Knowledge Management Specialist is to update and maintain operational SOP’s and internal knowledge technology resources. The Knowledge Management Specialist will interact with leadership and all levels of staff across the organization to ensure SOP’s are current and aligned. These resources will be leveraged by the recruitment teams to support their students and all associated efforts. The Knowledge Management Specialist will be part of a team that is tasked with numerous projects and initiatives to enhance the overall student enrollment experience while supporting Recruitment Services. 


Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

  • Create, research, and maintain documentation to clearly define processes in an higher education sales environment

  • Serves as point of contact for maintaining technical knowledge base resources and content within an internal resource center in SharePoint

  • Extrapolate relevant data as needed from various sources to create awareness for policy updates/changes/confirmation

  • Facilitate redesign of business processes to enhance efficiency and quality

  • Develop and manage a governance process to ensure timely approvals from multiple stakeholders

  • Capable of converting complex technical discussions into Standard Procedures

  • Identify opportunities for content additions, improvements, and innovations and effectively pitch those ideas to the team and stakeholders

  • Consult with the cross functional team in the execution and completion of projects

  • Establish and maintain a highly cooperative environment and foster collaboration across all areas

  • Builds a mutual understanding and alignment of strategic objectives and aligns with internal processes within multiple cross functional groups


  • 4-year degree from an accredited institution and/or equivalent experience

  • Knowledge in and experience with Microsoft O365 suite (Word, Excel, Access, PowerPoint, SharePoint, Forms, Flow, OneNote and Vizio) and knowledge of Lucidchart and the Google office suite of products.

  • Experience with implementing Sharepoint based design and workflows preferred

  • Ability to utilize data to improve process and gain efficiency.

  • Completes work with a limited degree of supervision.

  • Knowledge of project management concepts, tools and activities, including Smartsheet, MS Office (Visio, Word, Excel, PowerPoint), requirements analysis and facilitation.

  • Proven ability to manage complex large scale projects under significant constraints.

  • Strong analytical and problem solving skills.

  • Strong organizational and time management skills. Ability to work independently and efficiently in a fast-paced environment.

  • Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization

Supervisory Responsibilities

  • None

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-AZ-Chandler

Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 13, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1907110

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.