Pearson Enrollment Advisor - ASU in Chandler, Arizona
Enrollment Advisor - ASU
Pearson is on a mission to help people make progress in their lives through learning. We are moving that mission forward by keeping up with the top issues in education today and constantly embracing, testing, and innovating new technologies that adapt to our ever-changing lifestyles. As Pearson is currently experiencing ongoing rapid growth and expansion in our Online Program Management division, we are looking for talented, driven, focused candidates that can exhibit a positive, can-do attitude as well as approach their work with vigor and determination.
Recruitment Services Mission Statement
“A highly ethical, motivated, and competent group of student advisors that collaborates with academic partners and peers to interview and advise highly qualified student prospects that are capable of graduating from their selected institution and program to fulfill their aspirations. We strive to become a world-class organization full of engaged minds committed to education with a passion for excellence.”
Facilitate prospective student through the application process for bachelors, masters or certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion. Demonstrate the ability to work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Communicate with prospective students via call campaigns and emails regarding the Online Program.
Advise prospective students using a consultative process.
Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs.
Effectively follow departmental lead management guidelines for all leads.
Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
Achieve daily efficiency metrics
Effectively communicate industry trends, quality of leads, and program updates with appropriate departmental team members.
Adhere to Title IV and FERPA compliance standards.
Actively participate in weekly coaching sessions being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
Conduct a self-audit to ensure efficiency and consistency of data base.
Monitor application process to ensure effective communication in tandem with application deadlines.
Maintain minimum standard data base audit scores.
Update data base system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
Requires the ability to adhere to a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs.
4-year degree from an accredited institution and/or appropriate combination of education and significant experience
One to 3 years sales and customer service experience preferred
General knowledge of college admissions and recruitment preferred
Exemplary verbal and written communication skills
The ability to multi-task and work well under pressure with tight timelines
Proficient in MS Office
Ability to work evenings until 9:00 PM
Ability to work weekends as business needs dictate
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-AZ-Chandler
Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Aug 1, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1811023
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled