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Pearson Director, Recruitment Services in Chandler, Arizona

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

We Value Diversity and Inclusion

We value the power of inclusive culture, so we embed diversity and inclusion in everything we do. Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential.

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the center of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.

Learn more click here (https://www.pearson.com/careers/diversity-and-inclusion.html) .

Recruitment Services Mission Statement

A highly ethical, motivated, and competent group of student advisors who collaborates with academic partners and peers to interview and advise highly qualified student prospects that are capable of graduating from their selected program and to fulfill their aspirations. We strive to become a world-class organization full of engaged minds committed to education with a passion for excellence.

Summary:

Responsible for meeting or surpassing goals in new student enrollment. Serves as a member of the senior management team; represents the functional best interests of Recruitment Services, AP’s and the company. Interacts with Managing Directors, AP’s and Business Unit staff in the means of recruiting goals.

Responsibilities:

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned. (This is included in all job descriptions).

  • Provide strategic direction for the Recruitment Services function of our business and for the Company overall as a member of the Senior Management Team.

  • Drive performance in the Recruitment Services function of our business to maximize starts and optimize efficiency while operating within our culture and service themes.

  • Full departmental operating responsibilities including budget, planning, production, Admissions, hiring, staffing, training, performance management, reward as well as recognition and leadership, while upholding the highest levels of integrity.

  • Attend SMT meetings, share performance data and any issues facing the Recruitment Services Team; collaborate with other leaders in resolving cross-functional issues facing the organization.

  • Provide strategic direction regarding issues relating to CRM, reporting and the database, including procedures, status definitions, etc. for Recruitment Services in collaboration with other functional leaders.

  • Monitor the day-to-day operations and overall productivity of the Recruitment Services Department whilst taking actions necessary to optimize performance.

  • Develop, approve and ensure consistent implementation of the local standard operating procedure for Admissions.

  • Analyze departmental and program team production processes to find opportunities to enhance performance. Develop new processes and modify existing processes in collaboration with other stakeholders to improve efficiency and overall effectiveness.

  • Solicit and develop ideas for sales tools to help increase performance in new student admissions and retention while leading the organization in creating and implementing those initiatives.

  • Direct the development and upkeep of training materials to keep up to date with current operating procedures, definitions, etc.

  • Develop, coordinate and deliver ongoing EA/EC training based on areas of weakness and opportunity.

  • Make and implement decisions on staffing changes to best meet program goals and personnel.

  • Requires the ability to work a flexible schedule, including travel, weekends and evenings to accommodate students, departmental and company’s needs. This may include working more than 40 hours a week.

Qualifications:

  • BA/BS degree from accredited institution required. Master’s degree preferred.

  • “Inside” sales experience (outbound calling) preferred.

  • Previous sales management and leadership experience preferred. Ideal candidate will have 5-10 years’ experience managing and leading various inside sales teams performing in a high-relationship consultative sales process, with experience as a department head.

  • Experience with distance education and college admissions preferred.

  • Strong organization, analytical and motivating skills.

  • Demonstrated ability to formulate strategy and lead the implementation of operational initiatives to meet goals.

  • Proficient in MS Office, MS Word, Excel, and PowerPoint.

  • Collaborative and professional communication style, builds relationships with other departments, not barriers.

  • Ability to lead growth in the department from 32 employees to over 120.

  • Must learn the culture of higher education and represent the Company well in interactions with current and potential Academic Partners.

Supervisory Responsibilities:

  • Associate Directors of Admissions

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: CUSTOMER SERVICE

Organization: North America

Schedule: FULL_TIME

Req ID: 961

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