Pearson Associate Director of New Program Launch (Recruitment Services) in Chandler, Arizona
Associate Director of New Program Launch (Recruitment Services)
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
This is a leadership support position that works with all locations for the student recruitment function of the business. This involves conducting quality assurance audits and conducting trainings for individuals and teams to ensure all locations are aligned, compliant and adhering to the departments Standard Operating Procedures.
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Serves as Recruitment Services process expert for new programs launches. This includes, but is not limited to: identifying and mitigating initial risks and facilitating a seamless transition into full operations.
Collaboration with the Business Unit, including but not limited to the Associate Director of Recruitment Services and Partnership Manager, to ensure that best practices are incorporated into set-up of new programs.
Collaboration with Recruitment Services to assess new program performance and effectiveness
Under the direction of the DR, Recruitment Services, conducts audits and organizes support efforts to exceed new student goals while maintaining service standards.
Analyze reports related to the day-to-day operations and overall productivity of the team/sites to improve compliance of SOP’s, accuracy of statusing and overall performance.
Audit database records to find opportunities to improve on adherence to lead management guidelines, quality and timeliness of student communication / engagement.
Monitors performance and identifies areas for staff developmentand improvement
Resolves most simple to moderately-complex enrollment questions and problems.
Ensures that all locations follows proper documentation protocols
Ensures alignment between Pearson enrollment team and Partner expectations are met.
Supports document creation and reporting needs for new programs.
4-year degree from an accredited institution OR appropriate combination of education and significant experience
Minimum 5 years Higher Education experience preferred
Minimum 5 years consultative sales management and leadership experience preferred.
Strong leadership and organizational capabilities with time management, conflict and problem resolutions skills.
Demonstrated proficiency in recruitment training and development.
Capacity to work in a fast-paced environment and to be a self-starter.
Highly motivational, energetic and collaborative personality.
Able to drive performance through the creation of a productive and fun work environment.
Outstanding written and verbal communication skills.
Strong analytical skills.
Proficient in MS Office, including Word, Excel, PowerPoint and Outlook.
Familiarity with the Google Platform including Gmail, Google Drive, Google Docs, Google Hangout.
Ability to work evenings until 9:00 PM (if needed) or weekends as business needs dictate.
Coordinates the work of others: is accountable for the outputs of the team and is focused on overall team/unit goals and results.
Coaches and mentors less experienced employees or employees who are underperforming to develop and increase knowledge, proficiency and performance levels.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-IL-Elk Grove Village
Other Locations CA-ON-North York, US-AZ-Chandler, US-FL-Orlando
Work Locations: US-IL-Elk Grove Village-50 Northwest 50 Northwest Point Rd Elk Grove Village 60007
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 6, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1716856
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled