Pearson Faculty Communications & Resource Specialist in Centennial, Colorado

Faculty Communications & Resource Specialist

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible.

From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

SUMMARY –

The Faculty Communications Specialist is an important role within the Pearson North America Higher Education Services Organization, reporting to the Faculty Communications Manager.

The Faculty Communications Specialist is responsible for driving deeper engagement of faculty with their chosen Pearson solution.

To drive deeper engagement, the Faculty Communications Specialist creates contextualized communications, including but not limited to emails, videos, slide presentations, guides, and any other type of resources to help

faculty build their understanding and drive deeper usage of their Pearson digital products.

The Specialist needs to create different types of communications conveying the information that faculty need at different stages of implementation and usage.

The Specialist will need to be able to problem solve by gathering the right group of Pearson people to determine and verify how product updates both system

and content releases, learning management systems like Blackboard and Canvas, and other information affect communication tactics and timing.

The Specialist needs to be able to write in the appropriate tone supporting Pearson requirements.

PRIMARY RESPONSIBILITIES

Liaison with global product organization such as product managers and marketers to keep pace with product roadmaps and release plans to understand how they will affect the customer experience, particularly onboarding, and to inform communications and resources for instructors.

Identify and create communications and resources to help students utilize Pearson digital products during onboarding and throughout each term.

Identify what information needs to be communicated to faculty and students, when, and through what channel or content type.

Create or coordinate the production of supporting resources such as slide decks, videos, step-by-step guides, etc.

Produce Customer Success Journey engagement materials including written messages, videos, and other support documentation to ensure a high-quality experience of customers with Pearson products.

Ensure all faculty and student resources comply with the Federal Government’s Americans with Disability Act requirements.

Ability to work within a dynamic and changing environment and must be prepared to take on special projects.

Primary Location: Columbus, OH; Boston, MA; Centennial, CO

Qualifications

REQUIRED KNOWLEDGE AND EXPERIENCE

Bachelor’s degree required

3 years of professional experience required with customer training and training resource development, corporate communications, or editorial.

2 years of direct experience working with Pearson digital products.

SKILLS/KNOWLEDGE/ABILITIES

Functional knowledge of Pearson products such as MyLab, Mastering and Revel is required.

Ability to research and find product information as well as verify accuracy.

Digital champion with demonstrated ability to quickly learn and apply new technologies.

Experience with G Suite, and VMRs, including Clearslide, join.me, and Polycom.

Strong organizational and project management skills.

Excellent verbal, written, and presentation skills.

Experience creating training resources from slide decks to guides, and step-by-step instructions, etc.

Knowledge of Adobe Creative Suite including Illustrator, Photoshop, and Premiere Pro is helpful.

Ability to craft messages focused on the customer perspective and benefit.

A natural ability to establish credibility and rapport.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MA-Boston

Other Locations US-OH-Columbus, US-CO-Centennial

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Aug 27, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1811810

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.