Pearson Project Coordinator- Cedar Rapids, Iowa (hybrid) in Cedar Rapids, Iowa
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Serve as a point-of-contact to internal resources and internal departments for day-to-day activities as assigned
Provide outstanding customer service to educators with responsive and timely responses to questions, concerns, and requests
Document, update and maintain procedures and specifications as assigned.
Work with Project Managers to update client-facing ancillary materials and knowledge base
Run regular status reports on a scheduled basis, for example, call center reports, reconciliation reports
Troubleshoot and resolve non-technical issues, using support documentation and training
Identify issues, manage escalations, follow through on long-term resolutions
This role can be Hybrid- number of days in office will depend on the needs of the job.
Associates or Bachelor’s Degree desired or commensurate experience.
Experience analyzing data, following directions and procedures, and collaborating with others.
Highly detail-oriented with the ability to prioritize tasks to meet daily deadlines.
Proven strong time-management and organizational skills across multiple priorities and/or programs.
Experience providing outstanding customer service.
Knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint required.
Self-motivated learner, demonstrated ability to learn new software and technology tools through both formal training and self-instruction.
Experience handling confidential information and materials in an appropriate manner.
Job: PROJECT/PROGRAMME MANAGEMENT
Organization: Assessment & Qualifications
Req ID: 2226