Pearson Senior Test Administrator - Box hill, Melbourne in Box Hill, Australia

Senior Test Administrator - Box hill, Melbourne


Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Lead Test Administrator/ Invigilator to join our team based in Box Hill, Melbourne.



Working closely with Test Administrators in test center, the Lead Test Administrator in absence of Test Center Manager, takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.


Education and Experience:

  • Three year customer service experience required

  • Exposure in a testing environment strongly preferred

  • Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

  • Customer service skills required

  • Strong written and oral communication skills

  • Ability to communication both technical and functional

  • Ability to work independently

  • Effective time management skills

  • Ability to handle a reasonable amount of stress

  • Strong attention to detail

  • Problem solving skills

  • Alertness and courage

  • Ethics and trust

  • Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

  • Annual Pearson Professional Centers certification for Test Administrator required

  • Must pass re-certification annually


1. Operational Administration

  • Assure equipment is operational and test stations are free of extraneous materials

  • Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

  • Communicate and work with VSS technical support to investigate and fix technical issues

  • Test Center cleaning if applicable

  • Perform daily site opening and closing

  • Assists TCM to ensure a clean, professional, quiet testing atmosphere in the center

  • Assists TCM to maintain/update local Site Information Binder

  • Monitor supplies inventory and order as necessary

2. Customer Service

  • Review test roster and prepares for candidates including those for special accommodation preparation

  • Check in candidates and verify identifications

  • Explain the test process briefly

  • Help candidates to place all personal belongings in a personal locker

  • Escort examinee to assigned test station

  • Help the examinee begin the tutorial/test

  • Answer any questions before the timed portion of the test begins

  • Monitor examinees

  • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

  • Print the test results after the candidate completes the test

3. Quality Assurance and Continuous Improvement

  • Ensure the adherence to the Pearson Professional Center quality and security measures

  • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

4. Personnel Administration

  • Assist with screening Test Administrator job applicants

  • Collect TA timesheets and forward to Test Center Manager on a biweekly basis adhering to payroll deadlines

5. Management Support

  • Serves as the contact point for building management, site security, deliveries, vendors, etc., in the absence of TCM and escalates to the Test Center Manager when appropriate

  • Takes authority to act on behalf of the TCM in operations and personnel issues

  • To assist TCM in task delegations as required

6. Other duties as assigned


Physical requirements:

  • Be comfortable to work in a quiet testing environment

  • Be flexible in work hours

Primary Location: AU-VIC-Box Hill

Work Locations: AU-Box Hill-990 Whitehorse Melbourne 990 Whitehorse Road Boxhill Level 3 Box Hill 3128

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 16, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1807133

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.