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Pearson Specialist, LiveOps Triage (Remote) in Boston, Massachusetts

Specialist, LiveOps Triage

This role will work closely with the Manager of the LiveOps Triage team to assist with key initiatives as well as help shape the strategic future of the triage team through analysis of projects and opportunities for growth and improvement.

The ideal candidate will have an in-depth knowledge of Pearson Higher Ed products and platforms. JIRA proficiency is an essential skill for excelling at this role. Project management experience is a bonus. This role will require the candidate to manage multiple projects and work closely with the Manager of LiveOps Triage to ensure the optimal functioning of the team.

Since its inception several years ago the remit of the LiveOps Triage team has seen a continued expansion as demand to triage work continues to grow across Pearson. The evolution of the Maintenance Project is putting new demands on the team as well as leading us in an exciting new direction to play an active role in improving our products in the market.

At our core, the triage team seeks to improve customer experience by elevating the quality Pearson Courseware. This requires cross-team collaboration, excellent communication skills, and a growth mindset.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.


Organization: Higher Education

Schedule: FULL_TIME

Req ID: 5276