Pearson Senior Design Operations Strategist in Boston, Massachusetts
As the Senior Design Operations Strategist, you will provide agility to the User Experience organizations through centralized tools, systems, and services that enhance speed and quality of execution. This role will work closely with Design Operations, Operations Strategy, User Experience, and Direct-to-Consumer Leadership Teams to evolve our operating model and raise the bar for our practice. You will be responsible for driving cross-org design operations, design team culture, and evolving processes, systems, and programs that enable the org to scale with strength in a creative, focused environment. Collectively, Design Ops is responsible for partnering across our organization to transform and optimize the impact, productivity, scalability and culture of Design and eCommerce at Pearson. You will work with the Product Design leads and business stakeholders in Global Product, Direct to Consumer, Technology, HR, and Finance to execute your daily activities.
People skills are essential in this position, as you will be looked to as a leader, as someone with all the answers - or at least someone who knows how to find the answers. As a change agent, you continually advocate for and influence change. You’re seen as a mentor and consistently counted on to deliver, all while fostering a positive and productive environment for the team. You conduct yourself in ways that build and maintain trust while also extending trust yourself - a defining skill of a leader. You hold yourself and others accountable, you’re able to initiate and have difficult conversations, and you can be radically candid when needed.
Duties & Responsibilities:
Provide program management leadership and operational support throughout our design organization and across partner teams by increasing communication and connection points, streamlining the design process, and driving design excellence.
Responsible for driving the design team culture, evolving processes, systems and programs that enable the team to scale with strength and build exemplary brand and product experiences in a creative, focused environment.
Define and drive strategy for budget programming, headcount forecasting, and expansion of Design presence.
Drive governance, processes and communication for Design Leadership in ongoing staff meetings, portfolio oversight, and metrics/budget tracking.
Play an integral role in cross-functional strategic planning efforts to understand and bridge business priorities with Design output.
Measure, improve, and maintain Design impact metrics, ensuring they align with company objectives and effectively communicate the value of Design on the business.
Manage resources and vendor program, ensuring allocation for optimal impact and advocating for additional resources that align with the growth of the rest of the company.
Advise on organization-wide strategy and planning.
Lead strategic initiatives in partnership with cross functional working groups.
Act as liaison and evangelize design with partner groups – HR, Recruiting, Finance.
Create process for identifying, prioritizing and staffing work towards efficiency.
Work closely with the Leadership Team to drive, develop and execute on the vision, mandate, and operating model of Experience Design groups, drive, develop, and execute the strategic direction of the orgs, develop and establish effective working relationships with internal and external stakeholders, provide oversight, mentoring, coaching, and communication.
Track and visualize resource allocation across multiple products and projects.
Develop, manage and clearly communicate key quantitative metrics to design leadership regarding project status and the health of Design Operations.
Collaborate with design leadership, planning and leading departmental meetings and activities.
Organize and maintain departmental resources.
Manage user access to design tools and software, making sure designers have what they need to do their job.
Facilitate the onboarding process for new designers joining the team.
Assist with the vendor relationships, SOW processing and PO payments.
Continuously seek ways to improve the processes, practice, and culture of the design team.
Strong analytical and problem-solving skills with a process-oriented mindset.
Strong leadership skills and comfortable working with colleagues at all levels of the organization.
Ability to apply broad work experience and knowledge to analyze complex. problems and consistently identify critical elements, variables, and alternatives to develop solutions.
Ability to develop and maintain constructive and cooperative working relationships with others.
Understands team dynamics, fostering a positive team environment.
Strong attention to detail and superb organization skills.
Strong negotiating, problem-solving, analytical, and critical thinking skills.
Confident and clear communicator with strong interpersonal skills.
Exceptional business acumen and collaboration skills.
Ability to handle confidential information.
Excellent written and verbal communication skills.
Experience working with cross functional teams.
Able to facilitate the right balance between not enough process (chaos) and too much (bureaucracy).
Familiarity with product development, ecommerce, Jira, Confluence, Aha, Figma, Tableau, and Miro helpful.
The anticipated starting salary range for individuals expressing interest in this position is $70,000-$90,000. This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: PROJECT/PROGRAMME MANAGEMENT
Organization: Global Product
Req ID: 1354