Pearson Product Manager, Virtual School Services in Boston, Massachusetts

Product Manager, Virtual School Services

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Position Summary:

The Product Manager for Virtual School Services reports to the Executive Director of Virtual School Services Product Management. Product Managers assess the market and customer need, create a product strategy, define the roadmap for the product, monitor its development and delivery, and communicate with internal and external stakeholders. The team works closely with service delivery owners (e.g., educators, program managers, marketers, business development) to ensure the customer and market need are met by Pearson’s products and services.

Primary Responsibilities:

  • Develop deep expertise in a portfolio of products/services and manage them throughout the product lifecycle

  • Develop and continually refine vision and roadmaps for OBL’s services based on our strategy and investment priorities

  • Leverage Pearson’s market research, competitive intelligence, and user experience research capabilities to reflect the voice of the customer in all service roadmaps

  • Ensure all stakeholder voices are heard and clear priorities are set for delivery teams

  • Work with OBL research teams to define, measure, and improve the efficacy of our services

  • Clearly communicate business cases to the team and stakeholders, articulating both the service’s value proposition as well as defining and measuring metrics for its success

  • Advocate for effective resource allocation decisions that support the company and products/services vision

  • Serve as a subject matter expert on the roles and responsibilities of the Product Management team and a deep understanding of the roles and responsibilities of delivery owners, internal experts, and sales teams

  • Develop strong working relationships with internal leaders to ensure tough decisions, issue escalation, and change/enhancement requests are managed well

  • Evaluate dashboards and reports to ensure the successful delivery of our services

  • Keep abreast of industry trends, technologies, and competitive analyses to identify new opportunities and initiatives which ultimately serve the long-term strategy

General Responsibilities:

  • Relationship Management

  • Build deep expertise and empathy for the customers and learners that use our curriculum, services, and software products

  • Develop rapport and trust with business owners and key stakeholders

  • Business Management

  • Lead and support continual process improvement by proposing optimizations for any aspect of the environment and lifecycle

  • Work with Finance partners to monitor adherence to budget including capital and non-capital expenses.

Pearson is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

Requirements:

  • Bachelor’s degree or equivalent work experience

  • Multiple years of experience working in a product or services management role with demonstrated successes and a strong track record

  • Experience in the design, delivery, or evaluation of education services such as teaching, professional development, trainings, marketing and enrollment services

  • Ability to work from home or during off hours as necessary.

In addition, the ideal candidate will have:

  • Master’s degree in an education field (e.g., education leadership or instructional design)

  • Experience working in an online or blended learning environment

  • Deep understanding of educational trends and best practices, customer needs, funding sources, and a desire to continually expand and enhance the education arena

Capabilities & Behaviors:

  • Customer centric: Acts with a customer mindset (external or internal), builds strong relationships with customers, and uses it to improve outcomes

  • Comfortable in ambiguous situations: Resilient and able to handle complex situations effectively, understands organizational flux, anticipates issues

  • Strong communicator: Engages teams with thoughtful delivery, engagement and messages that resonate

  • Works well in a matrix: Encourages collaboration, solves problems with peers, builds trust and support

  • Delivers financial results: Strong track record of delivering against budgets and commitments.

Qualifications

Position Summary:

The Product Manager for Virtual School Services reports to the Executive Director of Virtual School Services Product Management. Product Managers assess the market and customer need, create a product strategy, define the roadmap for the product, monitor its development and delivery, and communicate with internal and external stakeholders. The team works closely with service delivery owners (e.g., educators, program managers, marketers, business development) to ensure the customer and market need are met by Pearson’s products and services.

Primary Responsibilities:

  • Develop deep expertise in a portfolio of products/services and manage them throughout the product lifecycle

  • Develop and continually refine vision and roadmaps for OBL’s services based on our strategy and investment priorities

  • Leverage Pearson’s market research, competitive intelligence, and user experience research capabilities to reflect the voice of the customer in all service roadmaps

  • Ensure all stakeholder voices are heard and clear priorities are set for delivery teams

  • Work with OBL research teams to define, measure, and improve the efficacy of our services

  • Clearly communicate business cases to the team and stakeholders, articulating both the service’s value proposition as well as defining and measuring metrics for its success

  • Advocate for effective resource allocation decisions that support the company and products/services vision

  • Serve as a subject matter expert on the roles and responsibilities of the Product Management team and a deep understanding of the roles and responsibilities of delivery owners, internal experts, and sales teams

  • Develop strong working relationships with internal leaders to ensure tough decisions, issue escalation, and change/enhancement requests are managed well

  • Evaluate dashboards and reports to ensure the successful delivery of our services

  • Keep abreast of industry trends, technologies, and competitive analyses to identify new opportunities and initiatives which ultimately serve the long-term strategy

General Responsibilities:

  • Relationship Management

  • Build deep expertise and empathy for the customers and learners that use our curriculum, services, and software products

  • Develop rapport and trust with business owners and key stakeholders

  • Business Management

  • Lead and support continual process improvement by proposing optimizations for any aspect of the environment and lifecycle

  • Work with Finance partners to monitor adherence to budget including capital and non-capital expenses.

Pearson is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

Requirements:

  • Bachelor’s degree or equivalent work experience

  • Multiple years of experience working in a product or services management role with demonstrated successes and a strong track record

  • Experience in the design, delivery, or evaluation of education services such as teaching, professional development, trainings, marketing and enrollment services

  • Ability to work from home or during off hours as necessary.

In addition, the ideal candidate will have:

  • Master’s degree in an education field (e.g., education leadership or instructional design)

  • Experience working in an online or blended learning environment

  • Deep understanding of educational trends and best practices, customer needs, funding sources, and a desire to continually expand and enhance the education arena

Capabilities & Behaviors:

  • Customer centric: Acts with a customer mindset (external or internal), builds strong relationships with customers, and uses it to improve outcomes

  • Comfortable in ambiguous situations: Resilient and able to handle complex situations effectively, understands organizational flux, anticipates issues

  • Strong communicator: Engages teams with thoughtful delivery, engagement and messages that resonate

  • Works well in a matrix: Encourages collaboration, solves problems with peers, builds trust and support

  • Delivers financial results: Strong track record of delivering against budgets and commitments.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MD-Columbia

Other Locations United States, US-MA-Boston

Work Locations: US-MD-Columbia-Grantchester Merriweather 10960 Grantchester Way Two Merriweather Columbia 21044

Job: Product Management

Organization: North America Connections

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 5, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1805322

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.