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Pearson Functional/UAT Tester – eCommerce in Boston, Massachusetts

Position Purpose:

We are the world’s digital learning company with more than 20,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Pearson’s Global Digital Channels and Experience team is looking for a Quality Assurance Analyst, eCommerce who will be responsible for overseeing the testing and quality of our e-Commerce storefront(s). S/he will be responsible for creating business testing strategy, test plans, and test cases in partnership with Product Managers, Engineers, Business Analysts, Project Managers and other stakeholders to check conformance to requirements. S/he will develop, execute & maintain manual & automated test plans supporting new & existing features of our product. S/he will implement and provide guidance to other team members implementing software quality assurance testing techniques including, smoke, functional, regression, exploratory and integration testing in an agile-driven team to meet testing software requirements. The person is to assist in defining QA coding standards and frameworks, and for identifying emerging technologies and evaluating their applicability to business goals.

This role requires a strong understanding of quality assurance procedures, meticulous attention to detail, proven ability to lead distributed teams and experience collaborating with diverse teams and stakeholders to achieve desired outcomes. The candidate is expected to have a strong knowledge of eCommerce best practices, industry trends and actively contribute to building a world-class, consumer grade eCommerce experience for Pearson.

This seasoned individual will use a combination of market insights, persuasion, and personal judgment to build credibility, challenge the status quo and drive desired outcomes with high quality. S/He is a highly motivated and passionate professional, motivated to deliver an amazing experience for our customers. Keys to success in this role are initiative, collaboration, orchestration, active stakeholder management, ownership and ultimately the drive to get things done. Thriving in an evolving environment, working to drive innovation, and continuous improvement for efficiency and sustainable growth is critical.

Key Responsibilities:

  • Review business requirements and create appropriate test strategy, plans and use cases aligned with the requirements

  • Review and re-evaluate the test strategy/plan based on new information, risks, evolving priorities and schedules

  • Drive end-to-end testing of feature functionality and user experience

  • Oversee quality review of various business-critical applications

  • Lead implementation and execution of functional, regression and user acceptance tests

  • Assist in test environment setup/teardown, test automation, and exploratory testing

  • Oversee the creation and maintenance of test data and test documentation

  • Provide suitable solutions for issues/errors mitigation to the Engineering team based on a robust understanding of the system and business processes

  • Monitor efforts to resolve product issues and track progress

  • Ensure that the final product satisfies the product requirements and meet end-user expectations

  • Collaborate with Test Engineers and share knowledge with QA colleagues to help scale QA operations

  • Coach junior staff and provide feedback on testing-related tasks. Delegate and assign testing responsibilities

  • Formulate quality assurance standards and best practices aligned with organizational policies and strategic plans

Must Have Attributes:

  • 3+ years in Quality Assurance Testing, or similar role in Software, SaaS or Technology related industries

  • End-to-End UAT Coordination

  • BS/BA in Engineering, Computer Science, or related field

  • Experience in testing various applications, services, and user experience

  • Preferred experience in test automation and creating repeatable, maintainable, automated test suites

  • Capable of testing eCommerce experiences on web and mobile devices

  • Document and summarize tests results and report findings

  • Able to conduct a variety of testing (front-end, back-end, system integration, mobile, and accessibility)

  • Proven ability to collaborate with Product, Engineering, Design and Business teams to drive desired outcomes

  • Strong understanding of eCommerce system architecture and in-depth knowledge of Agile process and principles

  • Proven ability to effectively manage key stakeholders at all levels to communicate test plans and results

  • Strong experience with SQL, JIRA, Confluence and roadmap planning tools (like Aha!) is strongly desired, along with a robust understanding of Agile scrum, SDLC methodologies and eCommerce and content management platforms (Hybris & AEM)

Personal Qualities:

  • Communication: You possess excellent written and verbal communication skills and use these to influence outcomes with persuasiveness and credibility. You appreciate the diversity of stakeholder interactions and adapt your style and approach accordingly

  • Keen attention to details: You have an eye for details and leverage that to create and execute upon detailed test plans with the objective of delivering a best-in-class frontend and backend experience

  • Global Perspective and Learning Agility: You take a systematic, structured view of situations, while staying focused on the big picture. You have significant experience operating in a global environment, being a team player and are able to demonstrate cultural sensitivity

  • Results Oriented : You have a track record of achievement, accountability and translating complex strategies into actionable plans leading to desired outcomes

  • Time Management: You have excellent organizational skills with the ability to manage and balance multiple priorities in a fast-paced, complex business environment, coupled with the aptitude to set priorities, manage deadlines, and make bold data-driven decisions

  • Judgment and problem-solving skills: You are naturally inquisitive, independent critical thinker, proactive problem-solver and detail-oriented, grounded in sound business judgment

  • Ideas driven: You have the capacity to be open to new ideas, ambiguity and comfortable exploring areas with little oversight where there are no right answers

This role can be fully remote anywhere in US.



Organization: Global Product

Schedule: FULL_TIME

Req ID: 1090