Pearson Client Program Manager in Bloomington, Minnesota
Pearson VUE ( www.pearsonvue.com ) is the global leader in electronic testing for regulatory and certification boards, providing a full suite of services from test development to test delivery to data management. Pearson VUE offers exams through the world's largest network of test centers in 175 countries, providing testing services for information technology, academic, government, and professional clients.
The Company's innovative technology offers the highest levels of security and program control, while its commitment to service provides clients and individual test takers with an unmatched testing experience. Our focus on employees has fueled sustained growth even in a down economy and has earned Pearson recognition from the Star Tribune as a “Top Workplace” numerous times in recent years.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses including Penguin and the Financial Times (FT). Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com .
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.
The Client Program Manager is responsible for the successful implementation and maintenance of client programs. The Client Program Manager serves as the principal communication channel between the client and Pearson VUE and ensures client satisfaction with delivered services. The Client Program Manager develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards, and budget.
Activities of the Client Program Manager will include:
Maintain strong relationships with clients, ensuring client satisfaction with delivered services
Maintains working relationships with internal teams, including Test Center Operations, Test Publishing, Software Development, Customer Services, and others.
Fulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standards
Optimization of internal resources – saying “no” to customers
Launching New Clients
Organize requirements meetings
Coordinate gap resolutions
Manage implementation schedule
Frequent client face time
Identifying opportunities for add-on products and services, assist sales in new proposals
Required Education & Experience
BS or BA or equivalent experience
3+ years experience in project management, business development, account management or related area
Ability to travel up to 15%
PMI certification is a plus
Desired Knowledge, Skills & Abilities
Strong Customer Service focus including experience in balancing the needs of internal and external clients
Outstanding written, verbal, and interpersonal communication skills
Must possess leadership, problem-solving, time-management, planning, and project-management skills
Experience managing professional services contracts
Influencing others/relationship building
Organization: Assessments VUE
Req ID: 1100